Problème Illustrator

Forum|Forum|3 years ago
January 3, 2023
4 replies
446 views

Bonjour, comment se fait-il qu'en payant un abonnement de 780e par an, les logiciels rament, ne fonctionnent pas bien, sont extrêment lents ( illustrator principalement ) ... Il ne s'agit pas d'une connexion internet, j'ai déjà vérifié de ce côté, j'ai bcp de place de stockage ( mac presque vide ), et notamment sur illustrator je ne fait pas d'illustrations très très compliquées...

Désolée pour ce message assez vif, mais je commence à ne plus avoir beaucoup de patience...

et merci par avance à celles et ceux qui prendront la peine de me répondre...

( + je ne comprends rien au SAV, impossible de contacter directement adobe ? ni par mail ou téléphone ? )

Performance

This topic has been closed for replies.

J

jeremy27892803b6mk

Participant

Je suis bien d'accord. Mac studio à 4000€ et je n'arrive pas à gérer la 3D qui me split le résultat en temps réel en 4...

Anubhav M

Community Manager

Hello @jeremy27892803b6mk,

We are sorry to hear about this problem. We have already logged a bug with the team, and they are currently working on it.

I would request you to please be patient and stay tuned for the updates.

Thanks,

Anubhav

Anubhav M

Community Manager

Hello @Juliette27199682lam0,

Sorry to hear about this experience. I hope the suggestions shared by Jacob, Kevin, and Monika helped resolve the problem. If not, kindly try the suggestions shared in these help articles (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html), (https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html) and check if it helps.

If the issue persists, kindly share some more information, like the exact version of the OS/Illustrator installed, System Configuration (CPU/GPU/Memory/Display), and a screen recording of the problem so we can assist you further.

Looking forward to your response.

Thanks,

Anubhav

Monika Gause

Community Expert

Please tell us your hardware specifications.

What kind of files are you working with?

Does the same happen with simple files?

Where are your files stored?

J

Juliette27199682lam0Author

Participant

Hey thank you for you answer,
some of my files are on my computer desk,
and I try with others to safeguard online,
either way, it's very very slow... and the problem still here...
And my files are just basic illustrations, I just use some brushes, like
just 3 or 4 differents...

Kevin Stohlmeyer

Community Expert

Have you added and checked Illustrator in Apple System Preferences/Security and Privacy/Full Disk Access?

Second, read/writing AI files from an online service is not supported or recommended by Adobe as it can have negative consquences on performance and integrity of the files.

If none of this is helping to improve, please send specs as @Monika Gause requested:

Mac Computer verison

Mac OS

HD available Space