Inspiring

Answered

Problems rotating shapes in Illustrator

Forum|Forum|5 years ago
March 29, 2020
11 replies
12963 views

Sometimes I start Illustrator and everything is fine. I create a circle....or square and I can rotate like normal. Other times, I can only expand or contract the shape. The arrow option to rotate will not show up. If it is an object that I have placed on the artboard, I never have any problem rotating. It seems to only be shapes I create with the shape tools. I have reset my preferences but to no avail. Thanks for your help.

Sincerely,

My Sanity

{Renamed by MOD}

shape_tool2.zip

Correct answer SouthernRust

ANSWER: I worked with tech support today for about an hour and we got it figured out, so I hope this works for everyone else. I have a 4k display on this computer. I had the set to 250%. Once we changed it to 225%, the arrows came back. You will have to restart Illustrator, but it worked. Hope it works your you!

B

beckalouboo

Participant

I am having this exact problem now. I have the boxes and all the settings mentioned and the bounding box will show but it wont let me rotate. It is not only on shapes though as this person had, mine is with any object, line etc BUT sometimes it will let me rotate after I try over and over. It is VERY frustrating and costs me so much time. Anybody else having this issue now?

Becka

D

default334j5rgdi1e0

Participant

What do you mean "I have a 4k display on this computer"? I have been having this rotation problem in Illustrator (I'm also very experienced with this software), and I can't handle it anymore. I just want to rotate a rectangle.

F

FutureLandscapes

Participating Frequently

This solution worked for me. I'm on a Dell XPS 15 with a 4K UHD screen. Thank you for sharing!

R

robs93333388

Participant

Yes, changing 4K display setting fixed it for me, too!

Thanks for sharing.

S

SouthernRustAuthorCorrect answer

Inspiring

ANSWER: I worked with tech support today for about an hour and we got it figured out, so I hope this works for everyone else. I have a 4k display on this computer. I had the set to 250%. Once we changed it to 225%, the arrows came back. You will have to restart Illustrator, but it worked. Hope it works your you!

J

JimiHunt

Participant

Holy moly thank you!

Weird seeing my 4k monitor at a different resolution, weird that that was even an issue but thank you for your effort in solving it.

S

SouthernRustAuthor

Inspiring

Glad it worked! Out of curiosity, what computer do you have? I'm using a late 2019 HP Spectre x360.

J

JimiHunt

Participant

I am having EXACTLY the same problem. It is also taking my sanity. Did you find a resolution?

S

SouthernRustAuthor

Inspiring

I was told to submit as a bug, which I did. Nothing has been done. Over
$200 a year for this program, and it doesn't even work properly.

Srishti Bali

Community Manager

Hi there,

So sorry to hear about this issue. I tried but couldn't replicate this issue at my end. We have recently released an update for Illustrator 2020 (v 24.1.2) which contains some stability fixes. If you are not already on v24.1.2, then we recommend you to update to the latest version and let us know how it goes.

Regards,

Srishti

G

Gunita75

Inspiring

Really annoying to draw.. tryied to set to 225% display settings for 4K display... ok, now I can scale better, but still cant use sorner rounding.. it just rotates!!! when it will be fixed? Is there any idea?

S

SouthernRustAuthor

Inspiring

I have discovered that even though the rotate arrow doesn't show up, I am still able to click and rotate if I am in the area where it normally would be. This is definitely a bug.