Participant

Answered

Red screen in illustrator

Forum|Forum|7 years ago
March 13, 2018
7 replies
7480 views

Hi

I've just run the update for illustrator and all I can see now is a red screen (ie the illustrator window is filled with red).

New windows, existing artwork, everything is just red with nothing else.

Can someone suggest how to fix?

Many thanks

This topic has been closed for replies.

Correct answer Omar.Fathy

Just try to Disable the GPU Performance and it will be good.

- From the rocket icon in the application bar.

- disable the GPU Performance.

KShinabery212

Community Expert

I would have heart attack if that happened to me. Hope you found a solution.

Let's connect on LinkedIn. https://www.linkedin.com/in/kshinabery/

M

MeritMThompson

Participant

To anyone else still seeing this, just hit F on your keyboard. This seems to be some sort of temporary compositing glitch and if you toggle views a bit (using the F key) you can get it to disappear.

For me I see the red screen in the artboard area whenever I open a new file. When I turn on the application frame (as suggested above by Adobe) or hit F to toggle views it goes away and I'm able to work as expected. I did not change anything in the Preferences panels.

My setup: MacBook Pro (15-inch, 2017); macOS 10.13.6; Illustrator on an external monitor.

T

TriChas

Participating Frequently

Thanks for the post

Hitting the F key works for me, without turning off the GPU.

Get this sorted Adobe, its not good enough to open files and be presented with a red screen and no logical way to work on the file.

Monika Gause

Community Expert

TriChas schrieb
Get this sorted Adobe, its not good enough to open files and be presented with a red screen and no logical way to work on the file.

This is not a general issue.

In order to get this sorted, please post a bug report on http://illustrator.uservoice.com

As this is a very specific issue, you will need to post details about your system and hardware.

T

typeadesign-dfw

Participating Frequently

Any ETA for a fix to this? It's been three months. Turning on the application Frame or disabling the GPU is not an acceptable permanent solution.

Thank you.

AshutoshChaturvedi

Community Manager

Sorry for the inconvenience caused. We need some help with a test.

With GPU ON Can you please turn on your application framework from windows→ Application framework and let us know if the issue goes away.

I have also taken the liberty to subscribe you guys on the UserVoice post: Illustrator documents open to a red / black screen – Adobe Illustrator Feedback

martian73

Inspiring

I just turned the Application Frame and the GPU on, and the file does not open up to a black screen, so this seems to be a fix.

BUT, (in my opinion) the Application Frame is horrible, so if we can get things back to how it used to be that would be fab.

Thanks.

S

sabsabsabsab

Participating Frequently

Same issue here when i updated Illustrator CC this morning… bloody big red screen. Not really good enough solution to just say turn off GPU performance. Obviously it is a bug in the update. I created a new set of prefs and still happens. Why is it happening Adobe and when will it be fixed?

Omar.Fathy

Community Expert

It is not a bug, Yo have to get a high performance GPU to enable it and if you don't have a good GPU or you have a problem with it's driver so don't enable it .