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TuTzeeT
TuTzeeT
Participant
September 11, 2015
Answered

Right Click inside artboard is not working

  • September 11, 2015
  • 60 replies
  • 31708 views

Not the tools right click, i mean, in the artboard. Since i've upgraded my illustrator to CC 2015 in Os X El Capitan (Public Beta 6) the rigth click menu disappear. I need to uninstall and the install again an then works, but when i close the program and opened again, the menu again disappear. This is the menu that i don't found. (I took a screenshot when it works)

Sorry for my english, i don't remember because i was depported again to Mexico.

      This topic has been closed for replies.
      Correct answer AshutoshChaturvedi

      Hello,

      We have fixed this issue in our latest CC 2015.2 update. Please apply the patch using Adobe Creative Cloud application.

      If you do not see the patch right away

      1. Go to Adobe Creative Cloud application
      2. Click on the Gear icon on the top right
      3. From the menu select “Check for App Updates”

      Regards,

      Ashutosh Chaturvedi

      60 replies

      Show previous replies
      M
      MichelleChung
      Participating Frequently
      October 5, 2015

      Same problem here. While all the other right-click menues in all other programs work, Illustrator has serious issues whenever an external monitor is connected and seems not even to register any right-click. So we're forced either to work on only monitor (which seriously affects productivity) or without a right-click (which seriously affects productivity). Great job Adobe! I guess it was really hard to test Illustrator compactibility with ALL those 6-7 different Macbook Pro configurations on the market.

      llaw76
      llaw76
      Participant
      October 1, 2015

      Add me to the list. Seems pb occurs irrespective of mouse driver; I tried with the touchpad, Magic mouse(BT), Logitech MX(unified receiver driver), Corsair-USB, and logitech Trackman Marble(Proprietary receiver driver)

      Larry G. Schneider
      Community Expert
      Larry G. SchneiderCommunity Expert
      Community Expert
      October 1, 2015

      Are you working with a dual (or more) monitor setup and is the Illustrator window on the second monitor? Try dragging the AI window to the primary monitor and check again.

      Janne Lehtinen
      Janne Lehtinen
      Participant
      October 1, 2015

      Happens to me on the primary monitor. This will force me to learn the keyboard shortcuts though, so I might end up winning.

        S
        Subaqueous
        Participant
        October 1, 2015

        Add me to the list of no right clicks allowed in Illustrator when using a cinema display with my MB Pro. And I am using the official release of El Cap.

        Decaliostro
        Decaliostro
        Participating Frequently
        October 1, 2015

        Got the same thing, i gues, it is a OS X issue.

        J
        jashson
        Participant
        October 1, 2015

        Same to me. I just updated to OS X from 10.10 (Yosemite) to the official release of 10.11 (El Capitan) and the right-click context menu has gone in Illustrator CC 2015.

        P
        pencacatalogue
        Participant
        September 25, 2015

        MX mola mas que USA!!!

        Y creo que Affinity Designer más que Illustrator.
        Habrá que migrar a ambos.

        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        September 25, 2015

        El Capitan is still beta. That means in development. Even if this should be a bug in Illustrator, it can't be fixed at the moment.

        Some notes on being a beta tester:

        OS X El Capitan beta: What you need to know | Macworld

        M
        meekero
        Participant
        September 25, 2015

        Actually it isn't in beta so perhaps you should have your facts before posting. Also, please note that posting information such as yours doesn't really add anything to this discussion other than keeping your post count high.

        If you read through the responses you would have noticed that I also gave the build number that I was experiencing it on which was the gold master that went out of beta last week. This is the only reason I haven't commented on this prior because since I did experience it on my development box and not my production boxes it wasn't something to post here. Now that 10.11 has been released it is a production issue and no longer a dev issue.

        This is an Illustrator issue and has been an Illustrator issue for the last 4-5 developer beta builds. Further, even if the system version was still in beta development – now that Apple has been releasing public beta's of their OS – it's discussion would no longer be covered under NDA for some. Discussing here would be the proper venue and would alert Adobe to a potential bug that they might not know exists. In my experience with Adobe, Illustrator bugs tend to take longer to identify and fix and even major issues with recent releases of Adobe Software or Apple Software aren't caught by them for several months after release and then take way too long to patch.

        Also, even outside of discussing the matter, a bug can be patched at any point in a development cycle. Just because an OS is in beta doesn't mean that resources shouldn't be spent on ensuring a software product doesn't function as intended on the beta. Often times developers, including even major publishers, will release updates to squash bugs or offer new feature of an OS prior to the release or on the same day. To say it can't be fixed while in beta is simple wrong.

        P
        pencacatalogue
        Participant
        September 25, 2015

        Same here!

        LEOCEP
        LEOCEP
        Participant
        September 24, 2015

        Also here!!!, stop working, it is annoying!

          jeffreyp64846165
          jeffreyp64846165
          Inspiring
          September 17, 2015

          Noting to add but "me, too."

            M
            meekero
            Participant
            September 16, 2015

            I'm having the exact same issue. I have a Retina MacBook Pro running and a Thunderbolt Monitor running OSX 11 (GM Build 15A282b). Right Clicking does not bring up the contextual menu as expected and like you re-installing Illustrator causes it to work the first time it's opened after that but all subsequent times the functionality is gone. If I disconnect the monitor and open illustrator without an external monitor the functionality returns.

            Monika Gause
            Community Expert
            Monika GauseCommunity Expert
            Community Expert
            September 16, 2015

            Looks like you want to post it here:

            Feature Request/Bug Report Form

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