Participant

Answered

Save as screen appears black (Illustrator)

Forum|Forum|1 year ago
March 5, 2024
4 replies
8276 views

Hi, when I click save as, the window that appears is black, and it stays that way.
It is the latest version of Illustrator.

Correct answer the_eddyist

Hello! I had the problem all the same, but apparently "Sign out and Sign in again" seems to solve the problem. The pop-up window came was the option to "save to cloud or save computer" whereas we'll select PC and forget the option popsup after an update or reset..

A

Alejandra2602463614fy

Participant

I don't see any windows, I can't name the files.

Monika Gause

Community Expert

@Alejandra2602463614fy schrieb:

I don't see any windows, I can't name the files.

Please read this thread and try out what has been listed in the posts.

T

the_eddyistCorrect answer

Participant

Hello! I had the problem all the same, but apparently "Sign out and Sign in again" seems to solve the problem. The pop-up window came was the option to "save to cloud or save computer" whereas we'll select PC and forget the option popsup after an update or reset..

N

Nicolas37756052ja2f

Participant

Hello,

I have the same problem : a black screen when I want to "save" or "save as"...

Is there some information or solution for that ?

Regards

A

Anubhav M

Community Manager

Hello @Nicolas37756052ja2f,

Sorry to hear about your experience. Would you mind trying the following steps and checking if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727), so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

D

Dorian28104300k6ay

Participant

Unfortunately, it doesn't work ! Is there some other solution for that ?

Best regards,

J

Jorge33669821kmq6Author

Participant

Sorry, I need to give more information.
It is the latest version of Illustrator, I already reinstalled it.
I am on windows 10.
I already reset Illustrator preferences.
I hope you can help me, thank you!

B

Bobby Henderson

Community Expert

Have you been saving files to an external hard disc or maybe a USB flash memory stick? Sometimes applications can hang if the external device is unplugged, develops a connection problem (such as a bad USB cable) or it just stops working properly. When clicking "Save As" the computer may be looking for that storage volume and not be able to find it. Normally the computer would just disregard it and revert to looking at the computer's internal discs.

J

Jorge33669821kmq6Author

Participant

Hello, thanks for answering.
I don't have any external device connected.
Another piece of information I can provide is that I have now discovered that if I save a copy, it works correctly.
I'm thinking it could be a windows problem maybe.

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