Save as screen appears black (Illustrator)

---

@Alejandra2602463614fy  schrieb:

I don't see any windows, I can't name the files.

---

Please read this thread and try out what has been listed in the posts.

Hello @Nicolas37756052ja2f,

Sorry to hear about your experience. Would you mind trying the following steps and checking if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727), so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

Have you been saving files to an external hard disc or maybe a USB flash memory stick? Sometimes applications can hang if the external device is unplugged, develops a connection problem (such as a bad USB cable) or it just stops working properly. When clicking "Save As" the computer may be looking for that storage volume and not be able to find it. Normally the computer would just disregard it and revert to looking at the computer's internal discs.