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Slow Performance after Illustrator 2020 update on macOS

Forum|Forum|6 years ago
November 26, 2019
23 replies
20973 views

Has anyone experienced program performance issues? Since I made the update to the latest version I have been having performance problems. The program is too slow and I have a good team, yet simple slow processes are done in light files such as scaling a text or a simple vector.

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Performance

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Correct answer tahickson

Have you made sure that "dictation" is turned off if you're on a mac? This solved all of my problems.

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lisak67337659

Participant

OMG - You just ruined my workflow Adobe. Simple vector files take 10 minutes to save, and there is this comment about saving in the background. WTH! I have a file I have tried to rebuild five times b/c it crashes due to saving - its a basic file.

I am going back to 2019.

Monika Gause

Community Expert

This is a user forum. You are not talking to Adobe. If you want to eport a bug, please & feature requests to http://illustrator.uservoice.com.

If you want Adobe Support to login to your system and figure this out: https://helpx.adobe.com/contact.html
If you want help from the forum, please post your system and hardware info and where exactly you save the file.

M

Michael Levin

Participant

I am in agreement. Very strange actions from illustrator after OS update. Took the advice to turn off dictation and it seems to be better. I'll check back in a few weeks and see if this truly does solve the problem.

HossamSaad

Participant

It is not Dictation issue, once you open the tool windows and start stacking them up it will slow things a lot, I deleted all setting and Illustrator 24 system stuff, opened it and it is very fast and responsive, stacked up my menus and here it became slow sluggish again, I reset the tool windows to essentials and closed them and it is very responsive again, the tool windows are what making their software useless, the 2019 working fine with all menus open, but not the 2020.
I would suggest to disable GPU in the settings, close Illustrator then reopen it and enable the GPU again, that helped me.

1brightboy

Participant

Thank you for this possible fix. My dictation is off and has been. Unfortunately, no fix for me yet

Footweardesigner

Participant

I find it amazing that adobe would update somthing that throws up such a massive issue.

SORT THIS OUT QUICKLY

Illustrator 24.1.2

running on
MacBook Pro 13" 2017

Catalina 10.15.4
3.5 Ghz Intel i7 processor

16GB Mhz Memory

Iris Plus Graphics 650 1536 MB

T

tahickson

Participant

Just an FYI that I solved the problem on my system by turning off Dictation in Accessibility Preferences. Apparently Dictation and Illustrator do not play well together. However, this is still a major problem that Adobe should address.

Keulseweg-forms

Participant

Every solve-thing above does NOT work. Illustrator perfoms dramatically bad! I cannot work like this.
When will this be solved?

Removed Illustrator 2020 and now the old version is hopeless as well....
Removed everything. Still the same.

m0m0_1234567890

Participating Frequently

What used to be just a joke developed into my workaround for the moment: affinity designer is the best option to get through this. But going by adobes history, I doubt we’ll see any improvement. After all, we all pay our monthly fee, no matter what. Slim chance for change.

Illustrator >> affinity, it’s just like giving up freehand for Illustrator all over again!

B

bzdesignstuff

Participant

hi - my cowoker and i both on MacBook Pros (2019 and 2017 models) running on Catalina are also experiencing VERY slow times trying to work on and save documents. Mine now keeps stalling at 30% saved and I had to recreate files today. Please resolve with an update! Ive been using illustrator since the beginning and it has never been like this. thanks.

Srishti_Bali

Legend

Hi there,

Sorry about this poor experience. We're trying our best to resolve this as soon as possible. For this we would need a few more details as mentioned above.

Please share the SPX file and Preferences folders (steps are shared above). Along with that, please confirm how the application works in Safe Mode and Root account.

Few users have confirmed that changing color settings help in resolving this issue. You may also try that and let us know if this helps.

On your Mac, choose Apple menu > System Preferences, click Displays, then click Colour.
Select Apple RGB in the list on the left.

Regards!

m0m0_1234567890

Participating Frequently

2020 version of illstrator is slow even on high sierra, nothing to do with catalina, its the latest 2020 update that brought illustrator to its knees. pretty much unusable right now. any chance to give us an eta on a fix? open, create and save take for ever!

only solution i've found so far: uninstall everything adobe, clear all caches and install affinity :), just kidding, and then install your latest products again. but thats a far cry from a solution.

Srishti_Bali

Legend

Hi there,

We're extremely sorry to hear about the trouble you are facing with Illustrator. I completely understand your frustration at this situation. We are continuously trying our best to resolve all performance related issues with every release. In order to investigate this issue, we would need some more details from your end. For example:

Exact version of Illustrator you are working on.

SPX file from MAC
Click on Apple Icon > About this Mac > System Report
This will launch the System Profiler
Then Click File > Save > Save in Creative Cloud Files
Then open www.assets.adobe.com
Click on three dots next to spx file > Share > Copy Link and paste it in a private message.

Preferences Folder: -
Try resetting preferences. If it helps to resolve the problem, share the old folders via Creative Cloud.

Close all Adobe applications.

Go to locations

~/Library/Caches

~/Library/Application Support/Adobe

~/Library/Preferences

Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old

Launch Illustrator from the Creative Cloud.

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings. Save these .old folders in Creative Cloud Files and share the download link

If that doesn't help, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there?

If that doesn't help either, login to root account (https://support.apple.com/en-in/HT204012). Check how application works there.

If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way.

Regards!

1brightboy

Participant

Please do not think this is an isolated incident. This issue(s) is across the board and needs to be looked into FAST!! From ghosting dragging of the cursor (which may or may not select what youu want or 10 things at one time), to slow selections in general... saving... moving about the page... modifying text or gaphics.... the whole experience is maddening!!! There is some issue and we need your help!! running most current Illustrator on Mac PRO 2013 with catalina. However, its doing it on my new lap top too (macbook pro with catalina and current Illustrator).

F

fcoyne2

Participant

I am having similar issues, even moving a rectangle or piece of text is a several second delay. This applies to every AI file I open.

iMac 3.3GHz Intel Core i7

OSv 10.14.6

16 GB of RAM.

I will try the change of preferences process below and see if it helps. Illustrator 2019 was very fast by comparison.

F

fcoyne2

Participant

Deleting the Illustrator Preferences did NOT work for me. However, disabling GPU Performance seems to prevent my system from crashing. How do I remedy this problem (other than disabling a feature I should have access to)?

Intel® Iris® PreoGraphics 6200

Version: 4.1 INTEL-12.10.17

See system specs above.

F

fab-design

Known Participant

Same here, it took over 2 minutes to save a 270Kb vector image, I wonder why. Previous versions didn't do this

S

sabrinat6

Participant

Having a similar issue but it's not with saving. Whenever I open a file, it is so slow moving that I can't do any of my work.

Srishti_Bali

Legend

Hi there,

So sorry to hear about this. I would request if you can share the details asked above by Ashutosh. This will help us understand the issue and help accordingly.

Regards,

Srishti

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