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Slow Performance after Illustrator 2020 update on macOS

Forum|Forum|6 years ago
November 26, 2019
23 replies
20973 views

Has anyone experienced program performance issues? Since I made the update to the latest version I have been having performance problems. The program is too slow and I have a good team, yet simple slow processes are done in light files such as scaling a text or a simple vector.

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Performance

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Correct answer tahickson

Have you made sure that "dictation" is turned off if you're on a mac? This solved all of my problems.

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Srishti_Bali

Legend

Hi there,

We're so sorry to hear that you are having trouble. We're currently investigating this issue. In addition the details asked by Ashutosh, please share:

Is the issue related to a specific workflow/ feature/ tool?
When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
What is file format (Ai/ EPS/ SVG)?
Graphic Card and RAM installed on your system?
Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?

You can ignore if you have already shared any of these information.

Regards,

Srishti

MRCF5Author

Participant

HOla, gracias por la respuesta.

El problema es recurrente en archivos Ai, todo se guarda en discos locales. El problema no es solo al guardar, algunas veces se "pega" y no arrastra los objetos y toca mnoverlos dentro del espacio con las flechas arroba/abajo/derecha/izquierda, se desaparece el caudro delimitador con la opciòn activa. Desde que se hizo la actualizaciòn el rendimietno no es el mejor.

No se ha hecho actualizciones que menciona, es desde que se actualizòla suite, de hecho creò nuevas carpetas y estaba la versiòn anterior y la nueva instaladas, obviamente ya se dejò solo la 2020 y se desinstalò la anterior de la manera correcta.

Saludos

Srishti_Bali

Legend

Hi Saludos,

Thanks for sharing all these details. I am hopeful that the issue is resolved by now. If not, we might need to check this on live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Regards!

zandwacht

Inspiring

Saving is extremely slow over here. A very simple file (few rectangles) saving on a local SSD takes 3 to 4 seconds on an iMac pro 64Gb...

Srishti_Bali

Legend

I have sent you a DM, please check.

Ashutosh_Mishra

Inspiring

Hi there,

Thanks for reaching out. Would you mind sharing some more information like:

1. Version of OS.

2. Is it happening with just 1 file or all the files?

3. Are files saved locally or on a network?

All this information will help us understand issue better.

I'd also recommend you to reset the preferences of Illustrator once. You may try following the steps below:

For MAC

Close all Adobe applications.
Go to locations
~/Library/Caches
~/Library/Application Support/Adobe
~/Library/Preferences
Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old
Launch Illustrator from the Creative Cloud.

For Windows

Close all Adobe applications.
Go to Location C:\Users\user\AppData\Roaming\Adobe
Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old
Launch Illustrator from the Creative Cloud.

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Let us know how it goes.

Regards,

Ashutosh

MRCF5Author

Participant

Gracias por al respuesta, voy a probar estas sugerencias y volverè a comentar.

Saludos

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