Inspiring

Question

Smart Guides Bug??

Forum|Forum|13 years ago
June 12, 2012
12 replies
25201 views

I've been struggling with Tech support since May 22 over the problem with Smart guide not working in Illustrator CS6. Support has recorded my system twice during Connect meetings poked around in my preferences and accomplished nothing. I've added screen shots to Case on the support portal hoping there is a solution but Tech support always emails saying they tried to contact me but were unable. Basicly Smart guides are not showing the dimensions in Illustrator CS6 and leaving a screen artifact. I've deleted the preferences as tech support suggested, reinstalled Illustrator CS6 as tech support suggested and nothing seems to fix the problem. Smart guide work with Illustrator CS5 and Photoshop CS6. Both are on the same system as Illustrator CS6. My question, anyone else have this problem? Is it a bug? Tech support always tries the same old "let me review your case" and then proceeds to do nothing.

Using MacBook Pro 8 Gigs Mac OSX 10.7.4

Illustrator CS6 No dimensions and gray screen artifact.

Smart Guides working in Photoshop CS6

Smart Guides working in Illustrator CS5

Any ideas suggestions similar experiences?

AK

This topic has been closed for replies.

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leew95256922

Participant

I'm using an Intel NUC. - Windows 10

Smart guides and snap to point not working properly.

I though it was a CPU or GPU rendering issue but I'm not sure now.

randomtone

Participant

Still not working for me.

S

StilianosK

Inspiring

I had the same problem on mac but I finally got to reveal the smart guides by turning off the pixel snapping (view > snap to pixel)

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MrChristie

Participant

This worked. Its not obvious that this is what you have to do. Thanks very much.

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Selrond

Participant

Had the same issue, seems it only doesn't work on 64bit version... 32 is fine so far

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nathanjwatkins

Participant

I had the same problem in Illustrator CS6. My solution was in preferences > Smart guides and the section "Snapping Tolerence". Previously, when the problem was occuring the value was set to 0pt, I have now changed it to 1pt (minimum value) now all smart guides are showing fully.

Hope this helps!

A

Anonymous

I am running Illustrator CS6 on an iMac with OS version 10.8.2, with 16 GB RAM. The artifacts only appear when Measurement Labels are enabled in the preferences for Smart Guides. So far, I have not seen any problem with artifacts in any other program. I assume that since the computer and software are the most current available and that this is unique to Ai, it is definately a bug. I hope that Adobe pursues a solution fix this.

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Kazzin666

Participant

Dplank, you are a genius !

I've been struggling with this problem since I've got CS6,

The simple fact to disable Measurement Labels works like a charm !

Can't thank you enough !

pixelboss

Participant

I'm having the same problem on my MacBook Pro 10.7.5. There's another thread on this at http://forums.adobe.com/message/4924146 but no one over there has a solution either. I've also filed a bug report on it, figuring the more people report the bug, the more likely they are to fix it. Here's the bug report page for anyone wishing to do the same: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

I sure wish they would fix this, because it's very annoying to not have these measurements when you're doing precision work. It's been seven months since you reported this and apparently no one has addressed the issue.

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WA_PhotoAuthor

Inspiring

The bug has disappeared once I updated Illustrator from creative cloud back in September. I had an Adobe Senior Tech support call me the same day checking up on the results. So that said it is a graphics bug. The fix is something Adobe has addressed at least to some degree. Do you need to update Illustrator? I'm using Mountain Lion 10.8.2 now and no screen bug.

pixelboss

Participant

A graphics bug, huh? Well, that is something to know. I will check to see if Illustrator needs to be updated. I haven't upgraded to Mountain Lion yet and don't know when I will. Thank you for your response.

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livebrand

Participant

I have the same problem. Mac book pro retina 15

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KimberleyC

Participant

I am also having this issue, and it's especially fun for those of us taking a class that's using the Adobe Classroom in a Book, and the illustration on screen does not look like what's shown in the book, specifically the measurement guides do not show up, no matter what. (Win 7 64).

(And while I'm here, this is off topic: but Acrobat X stinks).

This may be my last "upgrade" on Adobe for a while as the "upgrades" seem to be missing a number of features that earlier versions had.

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TimTimmers

Known Participant

Filed it as a bug. I tried everything to get rid of it, including deleting font cache, disabling all extensions, all login items, and running the app in a totally fresh user account. The problem returns each time but does not occur in Illustrator CS5.

FYI I have a ATI Radeon HD 5770 1024 MB graphics card (in case it's hardware related).