Skip to main content
W
WA_Photo
Inspiring
June 12, 2012
Question

Smart Guides Bug??

  • June 12, 2012
  • 12 replies
  • 25201 views

I've been struggling with Tech support since May 22 over the problem with Smart guide not working in Illustrator CS6. Support has recorded my system twice during Connect meetings poked around in my preferences and accomplished nothing. I've added screen shots to Case on the support portal hoping there is a solution but Tech support always emails saying they tried to contact me but were unable. Basicly Smart guides are not showing the dimensions in Illustrator CS6 and leaving a screen artifact. I've deleted the preferences as tech support suggested, reinstalled Illustrator CS6 as tech support suggested and nothing seems to fix the problem. Smart guide work with Illustrator CS5 and Photoshop CS6. Both are on the same system as Illustrator CS6. My question, anyone else have this problem? Is it a bug? Tech support always tries the same old "let me review your case" and then proceeds to do nothing.

Using MacBook Pro 8 Gigs Mac OSX 10.7.4

Illustrator CS6 No dimensions and gray screen artifact.

Smart Guides working in Photoshop CS6

Smart Guides working in Illustrator CS5

Any ideas suggestions similar experiences?

AK

      This topic has been closed for replies.

      12 replies

      Show previous replies
      K
      Kenneth_Feucht_MD__PhD
      Participant
      June 30, 2012

      I'm having the same problem. I don't have the grey screen artifact, but the measurement labels don't show. In addition, when I draw out a figure such as a rectangle, the dimensions do not show either in the control panel nor in the transform panel. Like Andrew, I've tried everything to no avail. Any other suggestions?

      J
      Jesseham
      Inspiring
      June 30, 2012

      Could it be related to this?  http://forums.adobe.com/thread/1028051?tstart=90

      T
      TimTimmers
      Known Participant
      July 10, 2012

      Having the same problem.

      Mike_Gondek10189183
      Community Expert
      Mike_Gondek10189183Community Expert
      Community Expert
      June 12, 2012

      Looks like AICS6 may be having a font problem.

      Cleaning Your Font Cache

      Find and delete all .lst files on your drive

      Clean out your font cache, Suitcase FOnt Doctor has some excellent options, or download the free font finagler or onyx

      http://homepage.mac.com/mdouma46/fontfinagler/

      http://www.macupdate.com/app/mac/11582/onyx

      W
      WA_PhotoAuthor
      Inspiring
      June 12, 2012

      Hi Mike,

      Thanks, I tried you suggestion but still have the same issue. Deleted the .lst files and used Onyx but still doing the screen artifact in Illustrator CS6.

      AK

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices