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ozcanosx-Fdfm98
Known Participant
November 19, 2015
Beantwortet

"TDR detected" illustrator fails

  • November 19, 2015
  • 33 Antworten
  • 31472 Ansichten

Its just starting today as brand new headache. it says "TDR detected" than closing.

My graphic card driver is updated and its Nvidia GTX 760,

I have 4K Philips monitor and using 3840 x 2160 res. Is it a problem for illustrator???

how can i solve this issue? any help

Dieses Thema wurde für Antworten geschlossen.
Beste Antwort von Mark_Kilgard

shaned94196317,

I'm quite interested in whether the 361.91 drivers resolve your issue.

- Mark Kilgard, NVIDIA driver guys


Here is a link to the 361.91 drivers for Windows 10 64-bit:

  https://www.nvidia.com/download/driverResults.aspx/98556/en-us

Here is a direct link to the 361.91 drivers for Windows 10 32-bit:

  https://www.nvidia.com/download/driverResults.aspx/98555/en-us

These drivers should resolve NVIDIA bug 1726408 with Illustrator CC 2015 on updated Windows 10 PCs.

While the specific issues were predominantly with GeForce 6xx and 7xx GPUs, all Windows 10 systems with NVIDIA GPUs are recommended to upgraded to these drivers.

Details and discussion of these drivers can be found at:

  https://forums.geforce.com/default/topic/916860/geforce-drivers/official-361-91-game-ready-whql-display-driver-feedback-…

- Mark Kilgard, NVIDIA driver engineer

33 Antworten

maestro_medak
maestro_medak
Participant
February 18, 2016

Just to confirm that 361.91 works well on GPU 760 and 970!

Thanks million times Mark and Nvidia.

N
nialakis
Participating Frequently
February 18, 2016

Cheers to Mark and Nvidia! With 361.91 drivers update problems vanished. Now back to work

    J
    jointmedias
    Participating Frequently
    February 16, 2016

    So far the new driver seems to be working for me too.

    twinbrush
    twinbrush
    Inspiring
    February 16, 2016

    Mark, thank you so much for all your assistance on this. WIll download the driver and give you all a heads up on status. Not at all Mark, it's been a pleasure to have a professional that's taken the care to listen and help out in the thorough way you have.

    C
    chmbrs
    Known Participant
    February 15, 2016

    Any update on this? I've tried everything but still can't even draw a circle in illustrator.  I'm using GPU-Z to monitor usage and haven't exceeded 550MB on a 4GB GTX 760.

    Edit: Just saw this in the thread:

    "The 361.xx driver to fix this issue is scheduled to be released on Monday.

    - Mark Kilgard, NVIDIA driver engineer"

    So, the problem should be solved by end of day today (15-02-16)

    S
    shaned94196317
    Participating Frequently
    February 15, 2016

    chmbrs wrote:

    Any update on this? I've tried everything but still can't even draw a circle in illustrator.  I'm using GPU-Z to monitor usage and haven't exceeded 550MB on a 4GB GTX 760.

    New driver (361.91) is out now. I'm giving it a whirl.

    Mark_Kilgard
    Mark_Kilgard
    Participating Frequently
    February 15, 2016

    shaned94196317,

    I'm quite interested in whether the 361.91 drivers resolve your issue.

    - Mark Kilgard, NVIDIA driver guys

    S
    shaned94196317
    Participating Frequently
    February 9, 2016

    The case was escalated to me. This is a known bug we are currently investigating and hope to have fix in a future driver update. We actually fixed this issue for Win10 TH1 but seems like we still have more work to do with Win10 TH2 build. Our development team is actively working on this issue.

    Some users report this problem does not occur with the older 353.30 driver [http://www.nvidia.com/download/driverResults.aspx/86510/en-us], so you can consider reverting back to the older driver to workaround the issue, at least until we can get this fixed in our next driver update. I am sorry for the inconvenience this has caused.

    Best regards,
    Ray | NVIDIA Customer Care



    I rolled back my drivers as Ray suggested and SO FAR I've managed to avoid the dreaded TDR error. You may want to try the link posted above.

    A
    a_eh
    Participating Frequently
    February 10, 2016

    Thanks for the info, Ray.  But surely, rolling back to a 353.30 from 361.x isn't a great/long term workaround since we also do other things with the video card aside from Illustrator which would benefit from the newer driver.  Is there an ETA possibly for the coming fix?  Mark emailed me at one point for more details but haven't gotten a reply from him after I send him loads of details and a file that seem to recreate the issue.  This is probably a week ago.  Doesn't seem to go anywhere even when I'm trying to do some work/test to figure out the issues too.

    A side note that like most of the users here with the problem, we all have older 6xx and 7xx hardware which we will be looking to upgrade soon.  NVIDIA isn't looking like too good an option, is it?

      S
      shaned94196317
      Participating Frequently
      February 10, 2016

      @a_eh

      I'm not Ray. I pasted Ray's (NVIDIA agent) suggestion from an email he sent me. BELIEVE ME, I COMPLETELY understand your frustration. Before I rolled back my drivers my Illustrator was crashing constantly. What's even more frustrating is this problem thread was started in November of 2015.

      I was told by my employer to pick out a new graphics card. Do you think I'm tempted to buy another NVIDIA card or leap over to AMD?

      O
      ozcanosx-Fdfm98Autor
      Known Participant
      February 4, 2016

      with opencl.dll fixing and installing nvidia driver 361.43 i think now its working fine. I will keep updated.

      T
      Theo_Jones
      Participating Frequently
      February 4, 2016

      Hi - what is the opencl.dll fix?

      ben_io
      ben_io
      Participating Frequently
      February 4, 2016

      Theo_Jones a écrit:

      Hi - what is the opencl.dll fix?

      You'll find the procedure ozcanosx is talking about here:

      Re: "TDR detected" illustrator fails

      J
      JackELT
      Participant
      February 3, 2016

      I'm having the same problem, too. I've had the problem on and off over the last couple of months, but now, I can't open a document for more than a few minutes. I never had as many problems on win7 and wish I'd not upgraded. I have installed the hotfix driver, but it hasn't fixed the problem.

      O
      ozcanosx-Fdfm98Autor
      Known Participant
      February 3, 2016

      with hotfix driver still crashing

      Mark_Kilgard
      Mark_Kilgard
      Participating Frequently
      February 4, 2016

      As you indicate, the 361.82 driver does not manage to fix the TDR problem with Illustrator on Windows 10 being reported here.

      We are trying to isolate the population of video cards affected.  The various reports have indicated GeForce 6xx and 7xx GPUs (belonging to NVIDIA's Kepler generation).  I would be curious if anyone with 4xx, 5xx, 830, 840, 850, or 9xx video cards are effected.

      - Mark Kilgard, NVIDIA

      L
      lacklogic
      Participant
      February 6, 2016

      Latest version of illustrator CC still crashing when opening any file with any moderate complexity.  Specs from NVIDIA GeForce Experience (below).  Please let me know if any other information would be helpful.  Thanks!

      A
      a_eh
      Participating Frequently
      January 29, 2016

      same error and NVIDIA driver crash as everyone here. Seems even worse with recent Illustrator CC update (updated NVIDIA drivers as well)... It just crashes on launch for some files, even with gpu disabled. Please fix this as it's difficult to work!

      gtx 770 with 4gb, running 1440p (Wacom Cintiq plugged in)

      AMD FX-9370, 32GB

      windows 10 64bit (current build)

      Mark_Kilgard
      Mark_Kilgard
      Participating Frequently
      February 3, 2016

      A new hot fix driver is available for Windows 10 users:

        https://nvidia.custhelp.com/app/answers/detail/a_id/4026

      We believe this addresses the TDR problems with Illustrator.  Please report your experiences.

      Direct link to the Windows 10 64-bit driver:

        http://international.download.nvidia.com/Windows/361.82/361.82-geforce-win10-64bit-international.hf.exe

      Feedback about this driver is welcome here:

        https://forums.geforce.com/default/topic/914053/geforce-drivers/announcing-geforce-hotfix-driver-361-82/

      - Mark Kilgard, NVIDIA driver engineer

      A
      a_eh
      Participating Frequently
      February 3, 2016

      Really wish this fixed it or at least I can feel there are less crashes, but no, it still crashes the same (perhaps a tad less).  Same TDR error message and driver/Illustrator crash.  Maybe someone else would have better luck than me.

      I'll post the same at the GeForce forum for your reference, Mark.  Thanks for replying also... hope that this gets figured out.  The workaround with GPU disabled in Illustrator will have to do for now.

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