The account you signed in with does not have access to this file

Forum|Forum|12 days ago
April 14, 2026
2 replies
48 views

A week ago, Illustrator has started showing this message. The file was created on my account and using the same account ever since. What is going on?

JadeAMiles

Participant

I am having exactly the same issue. I am logged in to my account. Lots of my files say the account I am logged in to doesn’t have access to them. Even though the owner for the files is listed as the owner of the files. Did you get a fix for it? I’ve tried logging in and out and closing everything down etc

Anubhav M

Community Manager

Hello @rafakkuma,

I'm sorry to hear about your experience. Would you mind trying to sign out and then logging in back with the correct profile (https://adobe.ly/4cLXU2g) to see if it helps resolve the problem?

Looking forward to hearing from you.

Anubhav

mirjamm89087759

Participant

Hello, I have exactly the same problem. Have logged out and in againg but that does not help. It opens my photoshop files from the cloud but not the illustrator files. I can download them and then open them locally. Please let me know how to solve this.

Anubhav M

Community Manager

Hello @mirjamm89087759

I’m sorry to hear the suggestions did not help. I have sent you a DM. Kindly check.

Please don’t hesitate to reach out if you have more questions or need assistance. We’d be happy to help.

Anubhav

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded