The account you signed in with does not have access to this file

I can no longer open my files on the newest version. It says i dont have access to them, how ever they are my files on my account. I have needed to revert to the older version now twice in order for it to still let me access my files. 

I’ve been getting the same message as everyone else: “Can’t open file. The account you signed in with doesn’t have access to this file. Contact the owner for more info.” I am the owner, and it’s the only account connected to Illustrator.

The issue started around two and a half to three weeks ago, shortly after the most recent update, so I’m assuming the update may be causing it.

I tried several of the solutions suggested above by Anubhav, including:

• Enabling/re-enabling “CC Library” in Mac Login Items
• Restarting Illustrator and Creative Cloud
• Granting Full Disk Access to Creative Cloud
• Using the Creative Cloud Cleaner Tool

These may have worked for other people, but unfortunately they didn’t solve the issue for me.

The only thing that did work was completely uninstalling Creative Cloud, restarting my laptop, and reinstalling everything, which I did last week.

I thought the problem had been resolved, but now I’m getting the same message again and can’t access the file, so it looks like I may have to go through the whole process... again.

It’s becoming very frustrating, to say the least. Am I going to have to repeat this process every week just to access my own work, or has anyone found a more effective long-term solution? Any help would be greatly appreciated.

Do we also know whether Adobe is actively investigating this issue? It seems to be linked to the recent update and, judging by this thread and others online, a lot of people are experiencing the same problem.

I use Illustrator heavily for work, so this isn’t an issue I can keep running into. I know I’m probably not alone in this with plenty other people reading this in the same boat as me.

I’m experiencing the same issue with a time consuming and time sensitive project i could not work on at the moment because auf of this. I’ve tried all mentioned steps for resolving the issue but unfortunately it doesn’t work. i have no local copies (shame on me) and the download of the files doesn’t work either. 

I need to get things to production :(

Getting this issue intermittently also. Some days it works fine. Others it doesn’t. It mostly seems to be affecting me when using Mac OS though there may be some bias as I usually prioritise using Mac.

Same issue here, since a few days ago. It's being really difficult to work.

Hello.. I got the same issue here, all of my working files are saved on clouds.. i can’t open any of them.
I’ve tried logging in and out many times, and even try the Full Disk Access and Enable CC library from System Settings. Please Help, I can’t do any work 😣

Hello ​@Rosie367 ​@lynnnnxd 

I'm sorry to hear about your experience. Our product team is currently investigating this issue. Would you mind trying the following steps and letting us know if they help:

• Go to System Settings > General > Login Items > Enable CC Library.
• Relaunch Illustrator

If it's already enabled, remove it from the items, re-enable and then quit and relaunch the Creative Cloud Desktop app and Illustrator to see if it helps.

If the problem persists, try enabling Full Disk Access for the Creative Cloud Desktop app from system preferences, restart your computer and relaunch to see if it helps.

If the steps above failed, try the following steps and let us know how it goes:

• Close all Adobe applications
• Remove the Creative Cloud Desktop app, Core Sync, CC Library and Illustrator using the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)
• Reinstall the Creative Cloud Desktop application (https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html)
• Reinstall and relaunch Illustrator

Looking forward to hearing from you.
Anubhav

Gracias! Lo voy a intentar.