Skip to main content
rafakkuma
rafakkuma
Participant
Apr 14, 2026 11:34 PM UTC
Answered

The account you signed in with does not have access to this file

A week ago, Illustrator has started showing this message. The file was created on my account and using the same account ever since. What is going on?

 

      Anubhav M
      Anubhav MCorrect answer
      Community Manager
      May 29, 2026 2:34 PM UTC

      Hello everyone,

      The product team has fixed this with the latest release of Illustrator. Kindly update Illustrator using the Creative Cloud Desktop app (https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-apps/update-creative-cloud-apps-automatically.html) and let us know how it goes.

       

      Anubhav

      Note: Marking correct for visibility.

      View reply

      117 replies

      Celestial_strategist26cd
      Participant
      Oct 20, 2026 5:48 PM UTC

      I’m still having this issue because I cannot update my illustrator due to my current Mac OSx operating system (which my computer won’t allow me to update anymore). I shouldn’t be screwed over just because I don’t want to spend thousands of dollars on a new computer when this one works perfectly fine..

      Translate
      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Oct 22, 2026 1:41 PM UTC

      Hi Celestial_strategist26cd,

      Thank you for reaching out, and sorry for the trouble. It seems you have an enterprise license. Would you mind downloading the file from here and then trying to open it?

      If you are on an enterprise team license, then I would request you please create a case or initiate a chat from the Admin Console's support tab if you're a System or Support administrator using this link: https://adobe.ly/4zOqrgt

      If not, then contact your admin and ask them to create a case or start a chat through the admin console.

      Let us know if that helps.


      Thanks,

      Harshika

      Translate
      thepixelsmith
      Community Expert
      thepixelsmithCommunity Expert
      Community Expert
      Jun 19, 2026 2:33 PM UTC

      This is still a problem in 2026.

      1. Create a file
      2. save it to the cloud
      3. try to open it later even sometimes in the same work session 
      4. get prompted with this message

      Sometimes turning off all adobe programs and Force Quitting the Creative Cloud Synchronizer fixes it sometimes it doesn’t.

      But this effectively makes documents saved to the cloud useless

       

      Translate
      Jerron Smith | www.thepixelsmith.com
      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      Jun 29, 2026 11:37 AM UTC

      Hello ​@thepixelsmith 

       

      I’m sorry to hear about your experience. Could you check if you’re still having trouble with this? If yes, kindly confirm the exact version of the OS/Illustrator installed. Also try the suggestions shared in the Learn More link on the error message and share your observations.

      Looking forward to your response.
      Anubhav

      Translate
      Jean+Braga
      Jean+Braga
      Participant
      Jun 15, 2026 2:42 PM UTC

      A gente nao tem suporte, ninguem resolve nada e que presta suporte sabe que este bug existe e ficam dando respostas sonsas… resolve isso logo, bota o Claude para ajudar, pelo amos de deus tem muito tempo que este bug chato nos atrapalha. Sejam que vcs querem dizer que sao, competentes

      Translate
      Anubhav M
      Community Manager
      Anubhav MCommunity ManagerCorrect answer
      Community Manager
      May 29, 2026 2:34 PM UTC

      Hello everyone,

      The product team has fixed this with the latest release of Illustrator. Kindly update Illustrator using the Creative Cloud Desktop app (https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-apps/update-creative-cloud-apps-automatically.html) and let us know how it goes.

       

      Anubhav

      Note: Marking correct for visibility.

      Translate
      MSC Merca
      MSC Merca
      Participant
      May 25, 2026 10:10 PM UTC

      No funciona

      Translate
      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      May 26, 2026 1:19 PM UTC

      Hello ​ @MSC Merca,
       

      I'm sorry to hear about your experience. Our product team is currently investigating this issue. Would you mind trying the following steps and letting us know if they help:

      Go to System Settings > General > Login Items > Enable CC Library.
      Relaunch Illustrator

      If it's already enabled, remove it from the items, re-enable and then quit and relaunch the Creative Cloud Desktop app and Illustrator to see if it helps.


      If the problem persists, try enabling Full Disk Access for the Creative Cloud Desktop app from system preferences, restart your computer and relaunch to see if it helps.


      If the steps above failed, try the following steps and let us know how it goes:

      Close all Adobe applications
      Remove the Creative Cloud Desktop app, Core Sync, CC Library and Illustrator using the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)
      Reinstall the Creative Cloud Desktop application (https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html)
      Reinstall and relaunch Illustrator


      Looking forward to hearing from you.
      Anubhav

      Translate
      Amber0807
      Amber0807
      Participant
      May 24, 2026 4:23 AM UTC

      I am also having this issue after having tried all trouble shooting techniques. 

      Translate
      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      May 27, 2026 3:52 PM UTC

      Hello ​@Amber0807 

       

      Sorry for the late response. I hope the problem is resolved by now. If not, please try the following steps and let us know how it goes:

      • Close all Adobe applications
      • Remove the Creative Cloud Desktop app, Core Sync, CC Library and Illustrator using the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)
      • Reinstall the Creative Cloud Desktop application (https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html)
      • Reinstall and relaunch Illustrator

       

      Looking forward to hearing from you.
      Anubhav

      Translate
      kar.zaklikiewicz
      kar.zaklikiewicz
      Participant
      May 22, 2026 4:32 PM UTC

      Od 2 tygodni pliki z iPada zapisane w chmurze Adobe Ilustratora są widoczne na MacBooku, ale nie mogę ich otworzyć. System pisze, że nie mam uprawnień administratora, mimo że jestem zalogowana na to samo konto Adobe.

      Translate
      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      May 27, 2026 7:27 PM UTC

      Hello ​@kar.zaklikiewicz 

       

      Our team has tried fixing this with the latest Illustrator update. Would you mind updating the application (https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-apps/update-creative-cloud-apps-automatically.html) and then relaunching to see if it helps?
       

      Looking forward to hearing from you.
      Anubhav

      Translate
      ReemNader
      ReemNader
      Participant
      May 17, 2026 7:34 AM UTC

      I have the same issue and it is UTTERLY frustrating. 

      We spend hours working on a file for it to decide not to open and then spend DAYS trying to solve an issue for a program that we pay hundreds every year that is SUPPOSED to make sure things like this doesn't ruin our whole WORK. 

      I TRIED EVERYTHING AND IT DIDN'T WORK

      I need my files.

      Translate
      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      May 18, 2026 4:10 PM UTC

      Hello ​@ReemNader 

       

      I’m sorry to hear the suggestions did not help. I have sent you a DM. Kindly check.

       

      Please don’t hesitate to reach out if you have more questions or need further assistance. We’d be happy to help.

      Anubhav

      Translate
      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      May 14, 2026 4:16 PM UTC

      Hello ​@Rachel38744444mgd4 

       

      I’m sorry to hear about your experience. Our product team is currently investigating this issue. Would you mind trying the following steps and letting us know if they help:

      • Go to System Settings > General > Login Items > Enable CC Library.
      • Relaunch Illustrator

      If it’s already enabled, remove it from the items, re-enable and then quit and relaunch the Creative Cloud Desktop app and Illustrator to see if it helps.

      If the problem persists, try enabling Full Disk Access for the Creative Cloud Desktop app from system preferences, restart your computer and relaunch to see if it helps.

      If the steps above failed, try the following steps and let us know how it goes:

      • Close all Adobe applications
      • Remove the Creative Cloud Desktop app, Core Sync, CC Library and Illustrator using the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)
      • Reinstall the Creative Cloud Desktop application (https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html)
      • Reinstall and relaunch Illustrator


      Looking forward to hearing from you.
      Anubhav

      Translate
      Ton Frederiks
      Community Expert
      Ton FrederiksCommunity Expert
      Community Expert
      May 12, 2026 4:46 PM UTC

      ​@Rachel38744444mgd4 Is it this message: ““Can’t open file. The account you signed in with doesn’t have access to this file”?

      There were a few more posts like this during the past few days.

      I agree with Bobby that it is worth trying to download them from the Files section in the CC app.

       

      Translate
      Show more replies
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices