Participant

Answered

The account you signed in with does not have access to this file

Forum|Forum|3 months ago
April 14, 2026
49 replies
351 views

A week ago, Illustrator has started showing this message. The file was created on my account and using the same account ever since. What is going on?

Correct answer Anubhav M

Hello everyone,

The product team has fixed this with the latest release of Illustrator. Kindly update Illustrator using the Creative Cloud Desktop app (https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-apps/update-creative-cloud-apps-automatically.html) and let us know how it goes.

Anubhav

Note: Marking correct for visibility.

Show previous replies

DeadSky

Participant

It’s been happening for 24h. This bug has been around for years, but now nothing is working. Shame on Adobe for not fixing this thing already.

ilkcankose

Participating Frequently

You can access your files on Adobe's website. The same issue happens to me sometimes — just download it manually from there. At least the file isn't lost. https://www.adobe.com/files

IsabelSD

Participant

How do you download from the web? I don’t have the option, unless I’m being completely blind. It’s giving me only Open, Share, Copy Link, Rename, and Duplicate.

raselp

Participant

The same thing happened to me earlier this morning!

oscarchiquete

Participant

Hello! I am facing the same issue, I can not access to any file saved in the cloud. Do you find a way to fix it? I already sign out and even restarted the computer. I am on MAC if that helps.

raque.guzman

Participant

Hi, I’m having this problem. I already tried the signing out and logging back in. Does anybody have any other solution?
I only have one account and don’t share it with anybody.
thx.

raque.guzman

Participant

UPDATE: I can’t access any file.

Anubhav M

Community Manager

Hello @raque.guzman

I’m sorry to hear about your experience. Would you mind confirming if you’re still facing this problem, so we can investigate further?

Looking forward to your response.
Anubhav

Anubhav M

Community Manager

Hello @rafakkuma,

I'm sorry to hear about your experience. Would you mind trying to sign out and then logging in back with the correct profile (https://adobe.ly/4cLXU2g) to see if it helps resolve the problem?

Looking forward to hearing from you.

Anubhav

mirjamm89087759

Participant

Hello, I have exactly the same problem. Have logged out and in againg but that does not help. It opens my photoshop files from the cloud but not the illustrator files. I can download them and then open them locally. Please let me know how to solve this.

Anubhav M

Community Manager

Hello @mirjamm89087759

I’m sorry to hear the suggestions did not help. I have sent you a DM. Kindly check.

Please don’t hesitate to reach out if you have more questions or need assistance. We’d be happy to help.

Anubhav

Rubisa2220

Participant

I've been having that problem for three days now and I need to hand in some assignments; I use Windows 😣

A

Anshul_Nautiyal

Legend

Hi @Rubisa2220

Sorry to hear you’re facing this issue, especially with deadlines approaching.

Since you're on Windows, the Mac-specific fix shared earlier (Full Disk Access) will not apply. Based on the behavior described, this issue is most commonly related to a mismatch between the account/profile that owns the cloud documents and the one currently signed in.

Please try the following steps:

Sign out of all Adobe apps (Creative Cloud Desktop, Illustrator, and browser)
Sign back in and ensure you select the correct profile if prompted (Personal vs School/Work). As you have an active individual subscription, please select the Personal profile while logging in
Open Illustrator → Home → Your files and check if the files are accessible

Additionally, I recommend opening https://www.adobe.com/files/ in a browser and checking whether your files are visible there. If the files are visible but you are still unable to access them using the Adobe desktop apps, please follow the steps mentioned in this document:
https://helpx.adobe.com/download-install/apps/troubleshoot/licensing-activation-issues/user-license-information-creative-cloud-2022.html

Please try these steps and let us know if the issue persists.

Awaiting your response.

Regards,

^AN

Rubisa2220

Participant

Hi there, in my case I tried your methods but it turns out that Illustrator Beta was causing a conflict with Adobe Cloud Sync. What I did was uninstall both programmes and log out of the cloud, restart the computer, log back into my Adobe account on the cloud, and then just install the standard version of Illustrator. It works, but with some files – it opens some of them fine, but with others I still have that problem. The files are fine; they appear and can be downloaded. What I’d recommend if this happens is to work directly with the files you have on your computers, download them and save those files to a USB stick or some other portable storage device 🫤😖

D

DoYouLikeHam

Inspiring

Came here because I have the same issue.

D

DoYouLikeHam

Inspiring

This worked for me:

Closed Illustrator
I signed out of the CC app
Signed back in
Re-launched illustrator

oscarchiquete

Participant

Is not working for me

pepot_23

Participant

I am encountering the same problem right now and it’s so frustrating. Did you get any solutions?

J

judesze

Participating Frequently

Not really. I was able to open my file on a newer system, then save a copy to a drive then open it on the original authoring system… I didn’t really invest much time prying a solution out of this forum

Jiya2323

Participant

Hi guys, I know it’s been a while since this was posted, but I wanted to share how I fixed this. I recently updated my Mac and started having the same issue. Here’s the fix for Mac users: