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The account you signed in with does not have access to this file

Forum|Forum|3 months ago
April 14, 2026
49 replies
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A week ago, Illustrator has started showing this message. The file was created on my account and using the same account ever since. What is going on?

Correct answer Anubhav M

Hello everyone,

The product team has fixed this with the latest release of Illustrator. Kindly update Illustrator using the Creative Cloud Desktop app (https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-apps/update-creative-cloud-apps-automatically.html) and let us know how it goes.

Anubhav

Note: Marking correct for visibility.

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Anubhav M

Community Manager

Hello everyone,

Our product team is currently investigating this issue. Would you mind trying the following steps and letting us know if they help:

Go to System Settings > General > Login Items > Enable CC Library.
Relaunch Illustrator

If it’s already enabled, remove it from the items, re-enable and then quit and relaunch the Creative Cloud Desktop app and Illustrator to see if it helps.

If the problem persists, try enabling Full Disk Access for the Creative Cloud Desktop app from system preferences, restart your computer and relaunch to see if it helps.

If the steps above failed, try the following steps and let us know how it goes:

Close all Adobe applications
Remove the Creative Cloud Desktop app, Core Sync, CC Library and Illustrator using the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)
Reinstall the Creative Cloud Desktop application (https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html)
Reinstall and relaunch Illustrator

Looking forward to hearing from you.
Anubhav

DMTR29

Participant

Hey Anubhav,

Login item ‘CC Library’ was already enabled on my computer, but I went ahead and turned it off and then on again. Quitted and reopend both CC App and Illustrator and the issue disappeared.

I hope this helps others as well!

kglad

Community Expert

use a browser. there are several tabs and link to check:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

B

Brynomite

Participant

This is happening for me. @adobe any fix? Signing out of all apps and CC and signing back in has not helped.

lynnnnxd

Participant

I am unable to access to all my files in Illustrator. It keeps saying I am not the owner when I am in fact the creator of those files! I have a lot of important files stored in the cloud but I can’t seem to access any of it. They show up in my files panel and everything but I just can’t open them.. My email is correct as I only have one account and I’m not even sharing my account with anybody.

This issue has been happening alot lately so can someone please help me out? I have tried uninstalling / reinstalling, logging in and out, I’ve tried everything and nothing works! Adobe can you please fix this issue?? it’s been affecting my work lately

ilkcankose

Participating Frequently

I connected to Adobe remote support and it worked for me.

Agent said: "Due to an internet issue or cloud sync with the application, this error occurs. However, I just made a few changes and it works now. If this occurs again, I would recommend you to log out from the Creative Cloud application, then kill all the applications from Activity Monitor, and then log back in."

If you want to contact support, they solved my problem.

ilkcankose

Participating Frequently

I’m using Mac

frankvega

Participant

I just updated my Illustrator because a pop up said in my 2025 version it was outdated. I updated to 2026 version and now I can’t access none of my cloud files… This must be a cloud issue. I am the only person running my account. Running MAcOS

All my production files are in cloud. So for my business this really SUCKS!!!!!

This needs a proper solution. not ad-hoc patches.

What did you guys do????

frankvega

Participant

I found a temp workaround.

Open file in browser from Creative Cloud.
In browser choose to open file in Desktop App

L

liza_mor_art

Participant

This is not working for me and I have tried everything suggested.

LeeDownshift

Participant

I, too, am experiencing this issue. I have tried logging out of my Adobe Cloud account and logging back in, and yes, I am logged into the correct account (I only have one account) , yet I am still getting this error:

This is making it extremely difficult to get any work done as I can’t even download the files to work on them locally.

X

Xavier Belho

Participant

Hello,

I am experiencing a specific issue with Adobe Illustrator when trying to open files stored in the cloud.

The error message displayed is:
“Cannot open the file. It is not possible to access this file with the account you are currently signed in with. Please contact the owner for more information.”

This problem only occurs with cloud-based files (Creative Cloud or other synced locations). Local files (.ai stored on disk) open without any issues.

I have already tried the following:

Signing out and back into Creative Cloud
Restarting the system
Verifying that the files are properly synced
Downloading files locally (which sometimes works, but is not a viable workflow)

I would like clarification on:

Why Illustrator blocks access to cloud files despite being properly authenticated
Whether there is a permissions or synchronization conflict with Creative Cloud
How to work directly with cloud files without needing to download them locally

This issue is directly affecting my professional workflow, as I regularly work with files in synced environments.

I would appreciate a clear solution or guidance on how to resolve this.

What the FUCK!

IsabelSD

Participant

I’m having the same issue and can’t access a file that I actively need to deliver to a client today—I’m trying to download it from Chrome but I don’t see a “download” option.

@adobe help please, this is absurd!

Anubhav M

Community Manager

Hello @IsabelSD

I’m sorry to hear you’re having similar trouble with Illustrator. Could you try signing out and then signing back in with the correct profile to see if it helps?

Looking forward to your response.
Anubhav

IsabelSD

Participant

@Anubhav M I did sign out and back in, I even ended up uninstalling and reinstalling Illustrator on my laptop. Unfortunately nothing worked. In the end I was able to download the file from Chrome and work on it locally, but the version in my cloud still will not open no matter what I’ve tried.

hudsont71159484

Participant

Same thing happening for me. can’t access a file i was literally working on yesterday which I need for work

ilkcankose

Participating Frequently

You can access your files on Adobe's website. The same issue happens to me sometimes — just download it manually from there. At least the file isn't lost. https://www.adobe.com/files/

hudsont71159484

Participant

Thanks for the tip! still bit annoying 🙄

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