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skey000
Participant
October 2, 2017
Answered

The operation cannot complete because of an unknown error. [!now]

  • October 2, 2017
  • 21 replies
  • 105958 views

I'm new to illustrator and am trying to export a png but illustrator keeps coming back with this error.

The operation cannot complete because of an unknown error. [!now]

What could be the cause? I have tried different solutions I have seen for other problems such as deleting hidden layers but nothing seems to be working.

I am running illustrator CC on a windows 10 computer. (Not sure if that helps.)

Thanks.

      Correct answer Sajid Hasan 1999

      I had the same issue while trying to export as PNG. But when I reduced my artboard size then the problem was fixed. I think it is caused by graphics card. if have a low config gpu then it might happen. for me I have igpu so the was suppose to show up. 

      21 replies

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      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      October 2, 2017

      As already stated in that other thread:

      Where do you save the file?

      Which system, which version?

      How large is the file?

      How large will the exported file be? Does it work when you export a smaller file (pixel dimensions, lower resolution)?

      A
      Ahmeed
      Participant
      November 19, 2019

      i get the same error just when i attemp to export a large file or great resolution but it does work with smaller files and lower resolution (i'm runing illustrator on windows 8.1)

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