UI Blank in Illustrator

Forum|Forum|4 years ago
November 11, 2021
3 replies
592 views

Hello dear community. I need some help with my UI which is blank now. I cannot see the information in tooltips, save as, exports, tutorials or create documents. What can I do? thanks in advance.

PS. I'm running windows 10 and everything was working properly before, I guess an update changed this, idk

This topic has been closed for replies.

Anshul_Saini

Community Manager

Hi there,

Sorry to hear about your experience. I hope the issue is resolved by now. If not, I would suggest you try the following steps and let us know how it goes:

You may try resetting preferences manually:
- Close all Adobe applications.
- Go to Location C:\Users\user\AppData\Roaming\Adobe
- Rename Adobe Illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old and Adobe Illustrator 26 Settings.old
Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will
launch with default settings. You can also take a backup of the folders in case you want to. The location is
mentioned above.
Rename the CEP folder to CEP.old from the following location:
C:\Program Files (x86)\Common Files\Adobe
If that doesn't help, rename the UXP folder to UXP.old from the following locations:
C:\Program Files\Common Files\Adobe\
C:\Program Files (x86)\Common Files\Adobe
If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

We'll be looking forward to your response.

Thanks & Regards,

Anshul Saini

Monika Gause

Community Expert

Did you already try and reset the preferences (this will destroy all your settings)?

If that does not work: uninstall, run the Adobe Cleaner tool and reinstall.

You could also try and contact Customer Care, they can login to your system, but I'm not sure if they are active on the weekend. https://helpx.adobe.com/contact.html