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Participant
October 10, 2022
Question

Unable to save Illustrator file and quit the app

  • October 10, 2022
  • 3 replies
  • 151 views

Unable to save Illustrator file (.ai) and quit the app. Screen recording - 

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3 replies

Anubhav M
Community Manager
Community Manager
October 10, 2022

Hello @NIxel26528590k7,

 

Sorry to hear about this experience. Would you mind trying to reset Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations?
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

 

If the issue persists, kindly share the exact version of the OS and Illustrator installed on your computer and a screen recording of the problem so we can investigate this further.


Looking forward to hearing from you.

 

Thanks,
Anubhav

Monika Gause
Community Expert
Community Expert
October 10, 2022

Also: which version and system is it?

 

It would really help if you could give us a step by step description.

Met1
Legend
October 10, 2022

What have you already done to try to resolve the problem? Pointless telling you things you've tried...

(btw, nothing attached to your post)