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S
Silvervain
Inspiring
June 17, 2021
Answered

Unable to zoom past 1600% when GPU performance is turned off in Illustrator 25.3.1

  • June 17, 2021
  • 24 replies
  • 30971 views

Well, I updated illustrator today and have major viewing issues.

Black Boxes appear when selecting outlined text with the direct selection tool, when moving a shape, and in the upper left corner when viewing artboard. Everything disappears when zooming in more than 2400% in Preview mode and has a pixelated outline.

MacOS Catalina version 10.15.6

Adobe Illustrator v25.3.1

 

{Renamed by MOD}

This topic has been closed for replies.
Correct answer Silvervain

Everyone that is having this issue, please go to https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43685736-black-boxes-appear-and-zooming-issue-in-v25-3-1 and up vote this post to get them to fix this problem.

24 replies

A
andy@kayakdesign.co.uk
Known Participant
April 7, 2022

That works perfectly, much appreciated. It's been a long time coming and many 'attempts' at fixing it but this seems to work fine. Fingers crossed. Thanks.

sohobella
sohobella
Participating Frequently
April 7, 2022

Didn't work for me. I was already on the #1 UI setting and tried all other ranges and nothing worked.

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
March 9, 2022

After struggling with the latest update since it happened - maybe about 6 months ago - I decided to try a few things myself.

 

I changed my display colour from iMac to  Adobe RGB

And now I can zoom in as far as I like!

 

 

 

    Laszlo P. Bagi
    Laszlo P. Bagi
    Known Participant
    March 9, 2022

    Thanks, is this in the AI prefernces or the Mac?

    E
    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    March 9, 2022

    It's in the Mac System Preferences under Display

    A
    andy@kayakdesign.co.uk
    Known Participant
    March 3, 2022

    With GPU on I can zoom in no problem but it is so-so slow. Select tools, click on handle, scale anything at all takes around 10secs per click ... If I turn GPU off, much, much quicker but there are no colours to the 'selection/handle' boxes, or centre points therefore making it very difficult to know what's selected. Also when scaled over 1600% (sometimes 1200%) all the artwork disappears and I get just a blank screen!! Oh, and the guides are very hard to see, very feint. Been going on for along time, about time it was fixed!! I'm on latest system Monterey and laters Illustrator, in fact I think a combination of the 2 caused the problem!

      N
      Noah4418
      Participant
      January 27, 2022

      For anyone having this issue a temporary "fix" that worked for me was to drop the resolution from default to 2048x1152 or 1600x900. This worked on two iMac 27" 2017 & 2020 Models. Hopefully this helps someone out. 

        N
        Noah4418
        Participant
        January 27, 2022

        I have GPU Performance turned on as well as animated zoom. 

        Heck15
        Heck15
        Participant
        November 30, 2021

        Adobe, Could you share the solve for this preview glitch? We lose preview when zooming in, which makes doing technical illustrations exceeding challenging. Looks like the problem was brought to your attention in June 2021, and it's now November 30, 2021, and it's still occurring. It's disappointing that we pay for this software, and it can't perform basic functions nor a solution or work-around  has been shared from you.

          C
          CJ Media
          Participant
          November 18, 2021

          I'm having the same problem as everyone else. Unfortunately when I opened Illustrator 2021 thinking I could just work in that version, it now has the same problem. To install 2022 I had to update my system to 10.15.7 and I think maybe that's what is causing the problem. I have a friend who is at 10.16 and can zoom as large as he wants. I'm not really wanting to upgrade my OS right now, but I may have to since I can't work properly with this problem.

            C
            CJ Media
            Participant
            November 20, 2021

            I went ahead and upgraded to OS 11.6 (Big Sur) and now everything works like it should. I just zoomed to 42565.25%. I didn't want to upgrade my system but I was at a loss as to what else to do and I couldn't work without being able to really zoom in. I'm just glad it works. 

            sohobella
            sohobella
            Participating Frequently
            November 16, 2021

            I have this same issue since updating to the latest Illustrator. I can't zoom in more than 1600%, otherwise all my graphics disappear. HELP! I tried turning GPU Performance off, doesn't work. Turned it back on, doesn't work.

            E
            Community Expert
            Eugene TysonCommunity Expert
            Community Expert
            September 30, 2021

            Indeed - same issue here - and I don't have an option for GPU Performance to be on or off.

            Srishti Bali
            Community Manager
            Srishti BaliCommunity Manager
            Community Manager
            August 30, 2021

            @megant30203175 @Erik5FA2  I would request if you could share a few more details:

            1. Exact version of Illustrator and operating system.
            2. Graphic Card installed
            3. System configuration. Steps are shared here.

             

            Regards!

              E
              Erik5FA2
              Participating Frequently
              August 31, 2021

              Using Illustrator 25.41

              OS 10.15.7

              AMD Radeon Pro 5500M 8 GB graphics

               

              M
              megant30203175
              Known Participant
              August 4, 2021

              Just updated to 25.4.1 and my CPU zoom grays out after 1200%.  Please advise/fix this bug.  In 25.3.1 it grayed out after 800, and now 1200.  This did not happen in any previous version ever....

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