Inspiring

Answered

Unable to zoom past 1600% when GPU performance is turned off in Illustrator 25.3.1

Forum|Forum|4 years ago
June 17, 2021
24 replies
30971 views

Well, I updated illustrator today and have major viewing issues.

Black Boxes appear when selecting outlined text with the direct selection tool, when moving a shape, and in the upper left corner when viewing artboard. Everything disappears when zooming in more than 2400% in Preview mode and has a pixelated outline.

MacOS Catalina version 10.15.6

Adobe Illustrator v25.3.1

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This topic has been closed for replies.

Correct answer Silvervain

Everyone that is having this issue, please go to https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43685736-black-boxes-appear-and-zooming-issue-in-v25-3-1 and up vote this post to get them to fix this problem.

Show previous replies

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SilvervainAuthor

Inspiring

So I am trying to help Adobe debug this issue. I am very curious if everyone that is having this issue is using Graphics: Intel UHD Graphics 630 1536 MB. Please reply.

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Erik5FA2

Participating Frequently

Yes, I am using the
Graphics: Intel UHD Graphics 630 1536 MB

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SilvervainAuthorCorrect answer

Inspiring

Everyone that is having this issue, please go to https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43685736-black-boxes-appear-and-zooming-issue-in-v25-3-1 and up vote this post to get them to fix this problem.

Srishti Bali

Community Manager

Hi all,

Sorry about the inconvenience this issue has caused. We're currently investigating this. In the meantime, please turn on the GPU Performance from Illustrator preferences for better performance.

Regards,

Srishti

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SilvervainAuthor

Inspiring

Kinda hard to do this because sometimes I get this....

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Erik Dillinger

Participant

I'm having similar issues with the gray boxes on artboards, but also with the borders not displaying properly and sometimes not at all. It seems tied to GPU/CPU performance setting, and also pixel preview which I almost always have on. If I have the GPU performance turned off, then I get the border issues and gray boxes aways pixel preview or not. If I have the GPU turned on, then I get the border/gray box issue in pixel preview mode. I also noticed some help text/tooltip display issues as well. Video attached...

Thanks!

AI_ArtboardIssue_2021-07-02.zip

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SilvervainAuthor

Inspiring

Here is a video of the problem.

Screen_Recording_2021-07-01_at_7-47-36_AM.zip

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Erik5FA2

Participating Frequently

I am experiencing this same issue, and it is compounded by/ also affects zooming. The issue presents when atempting to zoom into a very detailed level, and the screen just turns grey/shows the area outside the artboard. Then when toggling between programs, I get the black boxes, but not just on the artboard titles, but pixelated lines on all of my other paths.

Two screen recordings attached.

Screen_Recording_2021-06-30_at_1-55-03_PM.zip

Screen_Recording_2021-06-30_at_1-31-12_PM.zip

valerios27574466

Known Participant

If you enlarge a special to 2000%, with Activate or deactivate "Color Select Previews", my screen turns gray. Even if I change preferences> Performance> GPU. I tried to trash all the preferences, but nothing has changed.

[Se ingrandisco un particolare al 2000%, con attiva o disattiva "anteprima selezioni a colori", il mio schermo diventa grigio.
Anche se cambio le preferenze > prestazioni > GPU.
Ho provato a cestinare tutte le preferenze, ma nulla è cambiato.]

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Anshul_Saini

Community Manager

Hi there,

Sorry to hear about the trouble you are facing. I would request if you could share a few more details. For example:

Operating system, GPU on your machine and the version of Illustrator.
Screenshot of the issue.
Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.

Looking forward to hearing from you.

Thanks & Regards,

Anshul Saini

valerios27574466

Known Participant

MacPro 2019
64 GB
AMD Radeon Pro 580X 8GB
Monterey 12.3
I updated Illustrator to version 26.1.0, but the problem was not solved. No moderator or administrator of this forum manages to give me an answer.
f I create a pdf from Illustrator, then I open it with Acrobat Pro, I can do any enlargement without any kind of problem.

The attachment is with active preview, up with CPU and magnification at 1600%, Below is at 2400% and the screen turns gray. Become gray is with a CPU and GPU preview.

[L'allegato è con anteprima attiva,
in alto con CPU ed ingrandimento al 1600%,
sotto è al 2400% e lo schermo diventa grigio.
Diventa grigio sia con anteprima CPU che GPU.]

[MacPro 2019
64 GB
AMD Radeon Pro 580X 8GB
Monterey 12.3
Ho aggiornato illustrator alla versione 26.1.0, ma il problema non è stato risolto.
Nessun moderatore oppure amministratore di questo forum riesce a darmi una risposta.
Se da illustrator creo un pdf, poi lo apro con Acrobat, posso fare qualsiasi ingrandimento senza alcun tipo di problema.]

aa49949755

Participant

My artboard numbers are hidden behind gray blocks that showed up today. I restarted Illustrator and tried zooming in and out but can't seem to get rid of this issue. Any suggestions?

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Anshul_Saini

Community Manager

Hi there,

I am assuming you are referring to this issue: (https://community.adobe.com/t5/illustrator/black-boxes-apprear-and-zooming-issue-in-v25-3-1/m-p/12131023). If yes, share the details asked by Ankit. This would help us replicate the issue and assist you accordingly.

Thanks & Regards,
Anshul Saini

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Ankit Goyal

Adobe Employee

Hi,

Thanks for reporting this issue, Illustrator team really appreciate this.
Unfortunately we are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
1)Kindly provide small video describing the issue , Test file(Via File -> Package) & Steps with which you are able to reproduce this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

Thanks and Regards
Ankit Goyal
Illustrator Team