Inspiring

Answered

Unable to zoom past 1600% when GPU performance is turned off in Illustrator 25.3.1

Forum|Forum|4 years ago
June 17, 2021
24 replies
30910 views

Well, I updated illustrator today and have major viewing issues.

Black Boxes appear when selecting outlined text with the direct selection tool, when moving a shape, and in the upper left corner when viewing artboard. Everything disappears when zooming in more than 2400% in Preview mode and has a pixelated outline.

MacOS Catalina version 10.15.6

Adobe Illustrator v25.3.1

{Renamed by MOD}

This topic has been closed for replies.

Correct answer Silvervain

Everyone that is having this issue, please go to https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43685736-black-boxes-appear-and-zooming-issue-in-v25-3-1 and up vote this post to get them to fix this problem.

Show previous replies

N

Ncroft

Participating Frequently

So I was working and while I was editing a line of text, all of a sudden the rest of the test turned invisible? I'm not sure ifI accidently hit a shortcut but here is what it looks like:

Some of the text flickers when I scrub the zoom tool in and out, but only vectors and images are uneffected. The text is still there and I can select and edit it, I just can't see it.

Mike_Gondek10189183

Community Expert

Try Ctrl Y to enter outline mode, then again to go back to preview mode.
Turn off GPU

A

AC Graphics

Participant

Whenever I go to zoom into my artboard it will turn grey and have a strange blue tint surrounding the board, this also happens with shapes I am drawing, however the shapes live measurements are hidden behind a grey box which should be the one displaying the live measurements.

Any ideas?

tromboniator

Community Expert

I am at a loss to explain the grey filling the measurement annotations; however, the grey around the artboard, and the dashed blue line, are normal when the Artboard Tool is selected. Selecting the Zoom Tool will exit the Artboard Tool. The blue (or whatever color you have chosen for the active layer) around the selected path, and the magenta diagonal line indicate that you are scaling, not zooming, with the Selection Tool and the Shift key pressed.

Peter

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. Do you see this behavior while working on a specific file or all? Please try disabling GPU Performance under Preferences > Performance & let us know if it changes the behavior. Looking forward to your response.

Regards,

Ashutosh

S

SilvervainAuthor

Inspiring

This happens in every file including when I make a new document. My GPU Performance Preference has always been un checked. Not sure if this means anything, but I work on a MAC Mini.

S

Stewart Sutters

Participating Frequently

Hi.. Since I updated my Adobe Illustrator (25.3) this week, I cannot zoom in any more than 1600.. when I go beyond that amount, the screen goes grey. Any ideas why the new update has done this?

Thanks

Stewart

{Renamed by MOD}