Participant

Question

Unknown error has occurred while saving the file in Illustrator CC 2021 v25.4.1

Forum|Forum|4 years ago
September 8, 2021
8 replies
7679 views

Help I can't save any files!

Doesn't matter if i am creating a new file or opening existing files I keep getting an error on saving saying 'Unknown error occured'. I'm at a loss on what to do to fix this.

I am on 2021 and most up to date 25.4.1 64 bit.

{Renamed by MOD}

Performance

This topic has been closed for replies.

w.huaz16820926

Participant

I am currently having the same problem, For a few months now and it has been progressively getting more frequent.

Has anybody resolved the 2021 'An unknown error has occured'?
I can save initially, but it seems to be anyhere after that when illustrator is unable to save as anything other than an aic document. We don't use the cloud feature in illustrator and is very risky having the latest versions of files saved somewhere only I know where they are! I have to save as aic and then download to copy back into our appropriate shared drive folder. please help! I am losing my sanity with this!

Anshul_Saini

Community Manager

Hi there,

Sorry about the trouble. You may try the following steps and let us know how it goes:

Try running the app in Hidden Admin Account?
Does unchecking Save in Background under Illustrator Preferences > File handling help resolve the issue as suggested by @leighr above.
If that doesn't work, create a new administrator user account and see if that helps.
If that doesn't work either, uninstall the app or the whole CC using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

We'll be looking forward to your response.

Thanks & Regards,

Anshul Saini

L

leighr

Known Participant

I can confirm that unchecking Save in Background seems to have solved the issue for me lately

F

fredtat

Known Participant

Hi, try unchecking "create pdf compatible file" when saving as ai.

lambiloon

Community Expert

Hi use adobe clean remove to uninstall this and use 2020 version maybe it helps you if got any error you can copy artwork to photoshop as vector then it open backs to illustrator...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

D

default0w1ok1gr63mpAuthor

Participant

thanks I have tried this already and the same issue is there

Monika Gause

Community Expert

Do you have a printer connected? Illustrator checks on the printer for saving and might get upset if it can't find one.

Are all your fonts OK?

L

leighr

Known Participant

Hi! Yes, we have a postscript printer connected and all fonts are good.

So far, I have had no luck with the suggestions from @Anshul_Saini, but will continue to test.

It's hard to pin down since it occurs a bit randomly.

Anshul_Saini

Community Manager

Thank you for trying the steps. Please check your DM for more details.

Regards,

Anshul Saini

Anshul_Saini

Community Manager

Hi @leighr @default0w1ok1gr63mp,

Sorry to hear about this experience. In addition to the suggestions shared by @marliton, you may try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/troubleshoot-file-issues.html) to troubleshoot file related issues. You may also try copy-pasting the content to a new file & see if that works.

If the issue still persists, I would request you to share a few more details like:

Is the issue related to a specific document?
Could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
Is the file saved on a network drive/shared folder/external HDD? If yes, try saving it locally & see if it helps.
When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

If nothing works, please try the suggestions shared in this community post (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know how it goes.

We will be looking forward to your response.

Thanks and Regards,

Anshul Saini

D

default0w1ok1gr63mpAuthor

Participant

Hi

Unfortunately none of these have fixed the issue. I have uninstalled illustrator, reset preferences, and cleared all the folders.

It isn't a specific file but any illustrator file. I only returned to work on 30th August and it has been everyday since then that this issue happens (with vaious files). Some files are saved on desktop some on shared network drive, same issue occurs.

I really need illustrator for my job...what else can i do?!