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Inspiring
January 10, 2026
Question

Unlock/Ungroup Commands Cause Constant Hanging/Odd Cursor Behavior in MacOS

  • January 10, 2026
  • 1 reply
  • 148 views

This issue was noted by other users in 2024, but started happening to me a few months ago and I've yet to find a solution.  In most cases when I execute an Ungroup or Unlock command, Illustrator hangs for 5-10 seconds. Often, the cursor also becomes "possessed", eeirly sliding across the screen and not responding to commands.  Then, once the hiccup has passed, back to normal as if nothing has happened.  Needlessy to say this is a severe drag on my workflow and I am getting asked why things are taking so long to complete.  (Unfortunately, the answer is because Adobe...)

 

It is doubtful that it's a hardware or settings issue, as Illustrator worked flawlessly when I first got this machine and the bug can be triggered no matter how simple the file is -- even just ungrouping a few open paths on an empty artboard will do it.  I have also completely wiped and reinstalled both the OS and all software, so it's not a virus or other issue.  My suspicion is that the problem lies either within Adobe's software or MacOS itself.  But there has been a full version update of AI since it begain, which unfortunately did not resolve the issue, so I'm begenning to feel like affected users are simply stuck with AI working at 80% efficiency indefiniately.  

 

Hardware:

Mac Studio M2 Ultra, 64GB

Software: 

MacOS Sequoia 15.7.1 (24G231)

Adobe Illustator 30.0*

 

*I first encounted the problem on 29.x

1 reply

creative explorer
Community Expert
Community Expert
January 11, 2026

@TJSearl I am knocking on wood for me on my personal MAC. On my work computer, it's M3 Studio Display with 32 Gigs of RAM, latest Illustrator. But, my number of undos hav always been low at 8. Weird number (superstitious!). Unless, I think I am going to be creating a complex file, then I may bump it up a bit. I don't have any issues.

Also, I use layers and sometimes sub-layers, with my groups. I don't use AI in Illustrator unless I really need to use it. I would 'Hide the Contextual Task Bar.' 

m
TJSearlAuthor
Inspiring
January 16, 2026

Thank you for the response. I should clairfiy that the use of "AI" above was meant as shorthand for Adobe Illustrator.  Realsing that I'm going to have to append that in the future, given that langauge around those letters has changed a lot in the past 3 years and they now mean something else to most people.