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Answered

Variable font file issues saving.

Forum|Forum|8 years ago
January 12, 2018
18 replies
24831 views

Hi- with .ai 2018 whenever i save a file now it takes FOREVER. it gives me this message. " converting text objects with variable fonts and colored font converted to outlines" . I am just using the same fonts i always use and they are actually not converted to outlines after saving. Each save bring up the beach ball and message with a slow progress bar for a while. Please help, this is really slowing me down. thanks in advance

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Correct answer Anshul_Saini

Hello everyone,

I am writing to provide an update on the issue that you all have been experiencing with the "converting text objects with variable fonts and color" message error when saving files in Illustrator.

We highly recommend updating to the latest version of Illustrator (v27.3.1), as we have released this update in an effort to resolve the issue. If you continue to experience this error message after updating, please reach out to me directly so that we can help you find a solution.

Thanks,

Anshul Saini

S

shirohood

Participant

Hi everyone!
Its' 2023 and I don't have this issue anymore!
Illustrator version 27.9 is ok!

Anshul_Saini

Correct answer

Community Manager

Hello everyone,

I am writing to provide an update on the issue that you all have been experiencing with the "converting text objects with variable fonts and color" message error when saving files in Illustrator.

We highly recommend updating to the latest version of Illustrator (v27.3.1), as we have released this update in an effort to resolve the issue. If you continue to experience this error message after updating, please reach out to me directly so that we can help you find a solution.

Thanks,

Anshul Saini

Anshul_Saini

Community Manager

Hi All,

I understand that some of you have been experiencing difficulties with saving files in Illustrator. I want to assure you that the product team has worked diligently to resolve this issue.

Would you all mind trying the prerelease version with a potential fix?
Steps to join the Illustrator Prerelease program.
Please click this link (www.adobeprerelease.com/) and go to the "Available Program" section to join the Illustrator prerelease.
Then accept the Prerelease agreement and do the following steps to install the Prerelease v27.3 (Build 613 or newer):
- Close Illustrator
- Go to the Creative Cloud Desktop app > Prerelease section under apps.
- Click on install. (This will not replace the existing installation of the Release build of Illustrator).

Let us know how it goes after installing this version.

I'll be looking forward to your responses.

Thanks,
Anshul Saini

studio KLOROFORM

Participating Frequently

Hi there,

I tried it. Used the same heavy files with complex blends. I don't get the 'converting variable text' message, but saving to desktop still takes about 20 seconds while saving to creative cloud takes just a second.

Best,

Chris

Monika Gause

Community Expert

Hi there,

I tried it. Used the same heavy files with complex blends. I don't get the 'converting variable text' message, but saving to desktop still takes about 20 seconds while saving to creative cloud takes just a second.

Best,

Chris

By @studio KLOROFORM

What happenswhen you save to the desktop with "Create PDF compatible file" turned off?

Anshul_Saini

Community Manager

Hi @Rockers @robt4623874,

We apologize for the ongoing issue you've experienced. Our team is still working on a solution, and to help, we would greatly appreciate it if you could share the problematic files with us.

Would you mind sharing the files here or via DM with me? It would be really helpful for us as this happens with various files for different reasons. Your assistance would be very valuable in resolving this issue.

Looking forward to your response.

Thanks,

Anshul Saini

G

Guillo262289378nuf

Participant

Why do you keep asking for people to send you files and screenshots! You should have thousands by now! Just fix the issue man! We are here paying for this! and because of this, we spend twice the time trying to finish work.

Man! this is ridiculous!

Rockers

Participating Frequently

This problem is still going strong in 2023. No fix yet, and I`m on the latest version of Illustrator.

M

Michael.Sifrar

Participant

I saved to local hard drive (not a google cloud drive) - it worked.

A

Ale Olguin

Participating Frequently

Hi everyone, a found a possible solution to this issue: Anyone try to save the file in 2020 format? In my case, I have a 2019 file, open it, working on it, and then save, at this point appears the msj "Converting text objects with variable fonts and colored". at this point, I re-save the file with other name but with the "2020" version (the latest) and the msj dissapears. I continue to try this option, feel free of try and comment. @Anshul_Saini

Anshul_Saini

Community Manager

Hi @Ale Olguin,

Thanks for sharing the observation. But I am able to reproduce the issue with both the 2019 & 2020 save options on v24, v25, v26 & v27. The issue is more prominent for me when working on intel machines or slower memory bandwidth machines. On M1 Mac machines & Intel machines with the latest processors with fast ram & SSD, it is very hard to replicate the issue unless you have a very heavy file.

Regards,

Anshul Saini

J

josephs73429206

Participant

I started getting this message with Adobe Illustrator 2023 (27.0) this week. MacOS Montery 12.6. I have NO FONTS being used in my Ai project, but I am using Adobe Stock JPGs and one Adobe Stock PNG, and one 10k JPG I got from another site.

Anshul_Saini

Community Manager

Hi @josephs73429206,

Thanks for reaching out and sharing the file via DM. Would you mind confirming your Mac specification? Also, I checked the file; it just had one linked image. I was unable to replicate the behavior by resaving the file.

Would you mind confirming if you were getting this error just by saving the file with that linked image only (earthmap), or did you place all other images in the Graphic assets folder as well before saving the file? Please share the reproducible steps.

I will be looking forward to your response.

Thanks,

Anshul

J

josephs73429206

Participant

Thanks Anshul,

Sending you another DM.

Anshul_Saini

Community Manager

Hi All,

We are sorry for the delay & inconvenience. The product team is still investigating the issue. This issue is not easily reproducible on our end. We are able to replicate with a couple of files shared earlier by some users. We need more files to check & system specifications.

Would you mind sharing the files here or via DM with me? It would be really helpful for us.

Looking forward to your response.

Thanks,

Anshul Saini

#Marking it as correct to highlight and collect more files & system specifications.