Participant

Question

When I start illustrator, I get a message that my graphics card drivers are not up to date.

Forum|Forum|10 years ago
July 8, 2015
49 replies
60484 views

I have updated the drivers, but still the same message. How do I correct this?

This topic has been closed for replies.

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grzegorzg15813553

Participant

I have the same problem ...

D

DeerMtn

Participant

I did as some had suggested and disabled my Intel HD 4000 adapter and now my NVidia GeForce 630M is showing up in AI, complete with all of the blanks filled in on the driver info and all of the performance enabled - the rest of the graphics on my computer seem to be a little laggy and glitchy, but at least AI's working just fine.. This is a very poor result tho... just saying.

Components:

ACE 2015/08/14-01:13:58 79.566691 79.566691

Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850

Adobe APE Engine 2013/02/04-09:52:32 0.1160850 0.1160850

Adobe Linguisitc Library 9.0.0

Adobe Owl 5.2.6

PDFL 2015/08/14-01:13:58 79.151449 79.151449

Adobe Product Improvement Program 7.3.1.72

AdobePSL 79.1040801_15.1040522 79.1040801_15.1040522

Adobe Illustrator 1.0

Adobe XMP Core 2015/09/25-01:12:00 79.158366 79.158366

Adobe XMP Files 2015/09/25-01:12:00 79.158366 79.158366

Adobe XMP Script 2015/09/25-01:12:00 79.158366 79.158366

Adobe CAPS 9,0,0,5

AFL 1.0

AGM 2015/08/14-01:13:58 79.566691 79.566691

AgoraLib Library 1.0.0.0

AdobeHelp Dynamic Link Library 2.0.0.2

AIDE 2015/08/14-01:13:58 79.566687 79.566687

AIFM 1.0 23.68434

AIPort 1.0 23.68434

AIPreviewHandler 1.0 23.68434

AIPSL 1.0 23.68434

AMTLib (64 Bit) 9.0.0.21 BuildVersion: 9.0; BuildDate: Mon Mar 9 2015 0:54:5) 1.000000

ARE 2015/08/14-01:13:58 79.566691 79.566691

AXE8SharedExpat 2015/08/14-01:13:58 79.566691 79.566691

AXEDOMCore 2015/08/14-01:13:58 79.566691 79.566691

AXSLE 2015/08/14-01:13:58 79.566691 79.566691

BIB 2015/08/14-01:13:58 79.566691 79.566691

BIBUtils 2015/08/14-01:13:58 79.566691 79.566691

DVA Product 8.0.0

CoolType 2015/08/14-01:13:58 79.566691 79.566691

Microsoft® Windows® Operating System 6.3.9600.16384

DVA Product 8.0.0

DVA Product 7.0.6

DVA Product 8.0.0

ExtendScript 2014/12/03-09:00:00 80.1 80.1

FilterPort 1.1 79.566691

Microsoft® Windows® Operating System 10.0.11082.1000

International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114

JP2KLib 2015/08/14-01:13:58 79.258941 79.258941

Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.1

LogSession 7.3.1.72

MPS 2015/08/14-01:13:58 79.566687 79.566687

Microsoft (R) Visual C++ 6.00.8168.0

Microsoft® Visual Studio .NET 7.10.3077.0

Microsoft® Visual Studio® 2005 8.00.50727.42

Microsoft® Visual Studio .NET 7.10.3052.4

Microsoft® Visual Studio® 2005 8.00.50727.42

PDFPort 2015/08/14-01:13:58 79.566691 79.566691

Adobe PDFSettings 1.04

Adobe Photoshop CC 2015 16.1

Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 6.1.0

Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 6.1.0.157

Adobe India Sangam Core Code 2015/08/13-01:09:39 79.258926 79.258926

Adobe India SangamML Import from Sangam 2015/08/13-01:09:39 79.258926 79.258926

ScCore 2014/12/03-09:00:00 80.1 80.1

Microsoft® Windows® Operating System 6.00.2600.0000

Sprout by HP Platform 1.0.4.3241

SVGExport 6, 0, 0, 0 1.0

SVGRE 6, 0, 0, 0 1.0

Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114

Teigha® for .dwg files 3.05.1.0

Adobe Updater Notifications Library 9.0.0.3 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 9.0.0.3

Vulcan Application Control Library 5.2.0.38

Vulcan Message Library 5.2.0.35

WRServices Fri Jul 31 2015 07:50:10 Build 0.21834 0.21834

ATE

OS: Windows

Version: 10.0

System Architecture: x64

Built-In Memory: 8048 MB

User Name:

Serial Number: XXXXXXX159257211

Application Folder:

C:\Program Files\Adobe\Adobe Illustrator CC 2015\Support Files\

Primary Scratch Folder:

C:\Users\....\AppData\Local\Temp\

Secondary Scratch Folder:

C:\AITEMP\

Plug-ins:

Live Menu Item

Adobe AI Application Plugin

Color Conversion

New Cache Plugin

AdobeLicenseManager

ZStringTable

Main Filters

Main File Formats

AI File Format

Mesh Object

Control Groups

Composite Fonts

Place Gun Tool

AppAnnotators

Window Menu

Adobe Charts Plugin

Cloud link Plugin

AI Incremental Save File Format

File Format Place EPS

Debug Menu

SLO Text Tool

Pen Tool Plugin

Hello Experience Plugin

Document Window Plugin

Sweet Pea 2 Adapter Plugin

AdobeActionManager

Adobe Illustrator User Interface

FrameworkS

Art Converters v2

CurveFittingSuite

FlattenTransparency

FO Conversion Suite

Pathfinder Suite

Path Suite

PDF Suite

Rasterize 8

AdobeSlicingPlugin

AdobeActionPalette

BeautifulStrokes Suite

AdobeBrushMgr

Adobe Color Harmony Plugin

Control Panel Plugin

Adobe Deform Plugin

AdobeLayerPalette

AdobePaintStyle

Adobe Planar Edit Plugin

AdobeSwatch_

AdobeToolSelector

Adobe Variables Palette

AdobeDiffusionRaster

SvgFileFormat

Adobe Geometry Suite

Flatten Suite

Shape Suite

ExpandS

Snapomatic

SWFExport

Photoshop Plugin Adapter Unsharp Mask...

Photoshop Plugin Adapter Color Halftone...

Photoshop Plugin Adapter OpenEXR

Photoshop Plugin Adapter Paths to Illustrator...

Photoshop Plugin Adapter HSB/HSL

Photoshop Plugin Adapter IFF Format

Photoshop Plugin Adapter Targa

Photoshop Plugin Adapter PNG

Photoshop Plugin Adapter CompuServe GIF

Photoshop Plugin Adapter BMP

Photoshop Plugin Adapter Tiles...

Photoshop Plugin Adapter Displace...

Photoshop Plugin Adapter De-Interlace...

Photoshop Plugin Adapter Crop and Straighten Photos Filter

Photoshop Plugin Adapter Wave...

Photoshop Plugin Adapter Radial Blur...

Photoshop Plugin Adapter Mezzotint...

Photoshop Plugin Adapter ZigZag...

Photoshop Plugin Adapter Wind...

Photoshop Plugin Adapter Spherize...

Photoshop Plugin Adapter Smart Blur...

Photoshop Plugin Adapter Polar Coordinates...

Photoshop Plugin Adapter Twirl...

Photoshop Plugin Adapter Shear...

Photoshop Plugin Adapter Ripple...

Photoshop Plugin Adapter Lens Flare...

Photoshop Plugin Adapter Fibers...

Photoshop Plugin Adapter Extrude...

Photoshop Plugin Adapter Pinch...

Photoshop Plugin Adapter Pointillize...

Photoshop Plugin Adapter Crystallize...

Photoshop Plugin Adapter Pixar

Photoshop Plugin Adapter PCX

Photoshop Plugin Adapter NTSC Colors

Photoshop Plugin Adapter Legacy Gaussian Blur...

Photoshop Plugin Adapter Texturizer...

Photoshop Plugin Adapter Stained Glass...

Photoshop Plugin Adapter Patchwork...

Photoshop Plugin Adapter Mosaic Tiles...

Photoshop Plugin Adapter Grain...

Photoshop Plugin Adapter Craquelure...

Photoshop Plugin Adapter Glowing Edges...

Photoshop Plugin Adapter Water Paper...

Photoshop Plugin Adapter Torn Edges...

Photoshop Plugin Adapter Stamp...

Photoshop Plugin Adapter Reticulation...

Photoshop Plugin Adapter Plaster...

Photoshop Plugin Adapter Photocopy...

Photoshop Plugin Adapter Note Paper...

Photoshop Plugin Adapter Halftone Pattern...

Photoshop Plugin Adapter Graphic Pen...

Photoshop Plugin Adapter Cont^e Crayon...

Photoshop Plugin Adapter Chrome...

Photoshop Plugin Adapter Charcoal...

Photoshop Plugin Adapter Chalk && Charcoal...

Photoshop Plugin Adapter Bas Relief...

Photoshop Plugin Adapter Ocean Ripple...

Photoshop Plugin Adapter Glass...

Photoshop Plugin Adapter Diffuse Glow...

Photoshop Plugin Adapter Sumi-e...

Photoshop Plugin Adapter Sprayed Strokes...

Photoshop Plugin Adapter Spatter...

Photoshop Plugin Adapter Ink Outlines...

Photoshop Plugin Adapter Dark Strokes...

Photoshop Plugin Adapter Crosshatch...

Photoshop Plugin Adapter Angled Strokes...

Photoshop Plugin Adapter Accented Edges...

Photoshop Plugin Adapter Watercolor...

Photoshop Plugin Adapter Underpainting...

Photoshop Plugin Adapter Sponge...

Photoshop Plugin Adapter Smudge Stick...

Photoshop Plugin Adapter Rough Pastels...

Photoshop Plugin Adapter Poster Edges...

Photoshop Plugin Adapter Plastic Wrap...

Photoshop Plugin Adapter Palette Knife...

Photoshop Plugin Adapter Paint Daubs...

Photoshop Plugin Adapter Neon Glow...

Photoshop Plugin Adapter Fresco...

Photoshop Plugin Adapter Film Grain...

Photoshop Plugin Adapter Dry Brush...

Photoshop Plugin Adapter Cutout...

Photoshop Plugin Adapter Colored Pencil...

Photoshop Plugin Adapter Filter Gallery...

Twirl v2

SketchingTools

Simplify

Segment Tools

ShapeTool

ShaperUI

Adobe Scatter Brush Tool

Adobe Symbolism

Magic Wand

Liquify

Lasso

Knife Tool

Reshape Tool

Adobe Flare Plugin

AdobeTextDropper

Adobe Eraser Tool

Adobe dBrush Brush Tool

CurvatureTool

Adobe Crop Tool

Adobe Calligraphic Brush Tool

BoundingBox

AdobeArtBrushTool

TypeCase

Smart Punctuation

TxtColumns

TextFindFont

Spell Check Dictionary

Adobe PSD File Import

Adobe PSD File Export

PSLFilterAdapter

Photoshop Adapter

ZigZagUI

VectorizeUI

VariablesPaletteUI

TwirlToolUI

TransformUI

AI New Sample Plugin

TIFF File Format UI

TextExportUI

SvgFileFormatUI

Spell Check UI

AdobeSlicingUI

ShapeEffectUI

Shape Core UI

ScribbleUI

ScribbleFillUI

ScatterBrushToolUI

SangamFormatsUI

RoundUI

RoughenUI

RasterizeUI

PuckerAndBloatUI

PSLFilterAdapterUI

Adobe PSD File Import UI

Adobe PSD File Export UI

AIPreferenceUI

PlanetXUI

PerspectiveUI

PDF File Format UI

PathfinderUI

ParticleSystemUI

OffsetPath UI Plugin

ObjectMosaicUI

MenuConfigurator

Adobe Live Shapes UI

LiveBlendsUI

LiquifyToolUI

JPEGFormatUI

IllustratorUI

IdeaFileFormatUIPlugin

GlobAdjToolUI

FuzzyEffectUI

FlattenTransparencyUI

SWFExport UI

FlareUI

Find Replace UI

ExpandUI

DxfDwgUI

DropShadowUI

DistortUI

Design Library

DeformUI

Adobe dBrush Brush Tool UI

Adobe Curvature ToolUI

CSSExtractUI

AdobeBrushMgrUI

Asset ManagementUI

ArtOnPathBrushToolUI

AI Toolbox UI Plugin

AddArrowUI

TIFF File Format

Save4Web

PNG File Format

PNGExport

MPSParser

MPSExport

MPSCommon

Mojikumi UI

JSONFormat

Adobe DXFDWG Format

ZigZag v2

TrimMark v2

TextWrap Dlg

ShapeEffects v2

Adobe Scribble Fill

Scribble v2

Saturate

Round v2

Roughen v2

Punk v2

AdobePathfinderPalette

Overprint

OffsetPath v2

AI Object Mosaic Plug-in

MaskHelper v2

Inverse

FuzzyEffect v2

Find

Expand

DropShadow

Distort v2

Colors

Cleanup

Adjust

AddArrowHeads v3

Add Anchor Points

Adobe Custom Workspace

Vectorize

AdobeTransparencyEditor

AdobeTransformObjects

Transform v2

Adobe Symbol Palette Plugin

SVG Filter Effect v2

Stroke Offset v2

GradientMeshPlugin

Shaper

Shape Core

Services

SeparationPreviewPlugin

Scripts Menu

ScriptingSupport

Print Plugin

Adobe Perspective Guides

Package

Adobe Nudge

AdobeNavigator

Adobe Live Shapes

Adobe Path Blends

AdobeLinkPalette

Kinsoku Dlg

KBSC Plugin

IdeaFileFormat

AdobeAlignObjects

Flattening Preview

FileClipboardPreference

DynamicCorners

DocInfo

CSSExtract

ContextMenuTouch

Character and Paragraph Styles

AI Bottlenecks Plugin

Asset Management

Adobe Art Style Plugin

AdobeArtboardPanel

AppBarControls

Alternate Glyph Palette

3D v2

PDF File Format

GPU Info:

Illustrator Version: 19.2.0

OpenGL Version: 4.5.0 NVIDIA 361.43

Extensions: GL_AMD_multi_draw_indirect GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_blend_equation_advanced GL_NV_blend_square GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_fence GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NVX_conditional_render GL_NVX_gpu_memory_info GL_NV_shader_thread_group GL_KHR_blend_equation_advanced GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

Number of Displays: 1

Number of Drivers: 1

Vendor: NVIDIA Corporation

Renderer: GeForce GT 630M/PCIe/SSE2

Active Display Name: \\.\DISPLAY1

PrimaryDisplayAdapterIndex: 1

Display Adapter[0] VendorID: 1414

Display Adapter[0] DeviceID: 8c

Display Adapter[0] SubSysId: 0

Display Adapter[0] Revision: 0

Display Adapter[0] DedicatedVideoMemory: 978

Display Adapter[0] DedicatedSystemMemory: 0

Display Adapter[0] SharedSystemMemory: 4024

Display Adapter[0] Attached Monitors: \\.\DISPLAY1

Display Adapter[0] PrimaryMonitor: 1

Display Adapter[1] VendorID: 10de

Display Adapter[1] DeviceID: 1140

Display Adapter[1] SubSysId: 5651028

Display Adapter[1] Revision: 161

Display Adapter[1] DedicatedVideoMemory: 978

Display Adapter[1] DedicatedSystemMemory: 0

Display Adapter[1] SharedSystemMemory: 4024

Display Adapter[1] Attached Monitors: None

Display Adapter[1] PrimaryMonitor: 0

Display Adapter[2] VendorID: 1414

Display Adapter[2] DeviceID: 8c

Display Adapter[2] SubSysId: 0

Display Adapter[2] Revision: 0

Display Adapter[2] DedicatedVideoMemory: 978

Display Adapter[2] DedicatedSystemMemory: 0

Display Adapter[2] SharedSystemMemory: 4024

Display Adapter[2] Attached Monitors: None

Display Adapter[2] PrimaryMonitor: 0

ActiveDriverIndex: 0

Driver[0] Name: NVIDIA GeForce GT 630M

Driver[0] Driver Version: 10.18.13.6143

Driver[0] Driver Date: 20151216000000.000000-000

Driver[0] Adapter RAM: 1024

Driver[0] PNP DeviceID: PCI\VEN_10DE&DEV_1140&SUBSYS_05651028&REV_A1\4&25E334B5&0&0008

Driver[0] Installed Display Drivers: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um

DefaultEnableGPU: 1

U

UsernamesByTK

Participant

Same problem.

Surface Pro 2, Windows 10. I have my drivers up to date. HELP.

PJOHRI

Adobe Employee

Share your AI system info (Ai Help>>System Info) with ShareWithAI@adobe.com .

Thanks,

Pragati

Illustrator Team

U

UsernamesByTK

Participant

Thank you, I have done so.

jrummy16

Participant

Please download the attached file to view this post

7367477.doc

chasef2015

Participant

So I have an NVIDIA Geforce GTX 960M GPU in my laptop in addition to my Intel HD 4600, and I was getting the same error message you're getting, though AI wasn't crashing for me entirely. I went into the NVIDIA control panel and tried to change the default GPU for AI to NVIDIA in "Manage 3D Settings", but even though my control panel was showing that the NVIDIA GPU was the default, AI still used my Intel GPU.

To fix this, I ended up changing the Preferred graphics processor under Global Settings to the NVIDIA GPU and it works now.

Not sure if that helps or not, but that's what worked for me.

L

lindseys34569066

Participant

Hey! So I'm an IT Technician for a chemical company that ran into the same problems. Windows 7, 64 bit, with NVidia Quadro 21000M gpu.

Adobe remoted in and found it was a permissions issue when executing the program.

Right click on the program and select Run as Administrator and it popped open without any issues!

D

Digital Risk

Participating Frequently

Just a quick chime-in that this (Elevating privileges for Illustrator) did not work for my HP EliteBook 2570p with Intel HD 4000 graphics.

B

BGorbett

Participant

This is clearly a bug in Illustrator. Disabling a graphics adapter is not a solution as it disables the Optimus on laptops (which will dramatically reduce battery life). I have a Intel HD 4400 with no other graphics adapter and it still reports my GPU is not up-to-date. The drivers are WHQL certified from November.

Also, most people will not be able to update their drivers from the link inside Illustrator (More info...) because the system will not allow the install to complete saying that the system does not meet the requirements for the driver because the Microsoft or OEM driver report to the installation that it is not compatible.

The point of this is that this is a bug in Illustrator. Photoshop reads the GPU fine and uses it. Illustrator should use the same code to verify the adapter. Having people modify their system to support a bug is not a good solution.

F

Future Fossil

Participating Frequently

I totally concur. PS works perfectly, Illustrator does not. Obviously an issue with Illustrator. Why can't Illustrator and Photoshop use similar card verification? Should be uniform across CC.

taylorf17147390

Participant

Any updates?

chasef2015

Participant

Also having this issue. Running Windows 10 with latest version of Illustrator. Updated both GPU drivers (Intel HD Graphics 4600 and NVIDIA GeForce GTX 960M, 2GB) to no avail. When I run Illustrator with NVIDIA, everything is fine. The part that really has me baffled is that even after I went in to the NVIDIA settings and set that GPU as the default, Illustrator still runs with my Intel GPU unless I go in and manually open the program with NVIDIA.

Does anyone have any recommendations to fix this? If I disable the Intel GPU, would that have any negative effects on the functioning of my computer?

Larry G. Schneider

Community Expert

The long answer is no. It's best to not have conflicts with the graphic cards. Since it works with the NVIDIA, go ahead and disable the Intel card.

PJOHRI

Adobe Employee

Hi All,

Do share your System Info (Ai Help->System Info) to "ShareWithAI@adobe.com" .We will look into your system info and will suggest you way to update the latest drivers.

For intel based systems,driver should be of Sep2015 to use GPU perfoemance.

Thanks,

Pragati

Illustrator Team

D

Digital Risk

Participating Frequently

PJOHRI wrote:

Hi All,

Do share your System Info (Ai Help->System Info) to "ShareWithAI@adobe.com" .We will look into your system info and will suggest you way to update the latest drivers.

For intel based systems,driver should be of Sep2015 to use GPU perfoemance.

Thanks,

Pragati

Illustrator Team

Sent!

I

idkoos

Known Participant

I'm having the same problem

M

mothang36

Participant

Same issue here... downloaded a few installers ... still no fix. I have to run the GPU for this project! Very annoyed...System says drivers are up-to-date