When I start illustrator, I get a message that my graphics card drivers are not up to date.

Is anyone at Adobe even bothering to look at this?

HELLO???

Same problem. This is a brand new install of Windows 7 with a GTX 970. All drivers are up to date as well as Adobe CC. I had the problem before I formatted and reinstalled Windows as well. I didn't format for this reason, just noticed the problem still exists. I had Windows 10 installed in between the two Windows 7 installs (the reason I now have Windows 7 again - 10 was driver bug central). I don't recall if the problem existed on Windows 10.

In the AI settings it says there are "Multiple Graphics Cards detected" when I only have one. It does see that it's NVidia, but it doesn't detect the model correctly. I remember when this was first introduced in CC, it did show my card correctly. So, I feel like this is a problem introduced by an AI update.

Same problem, mailed u my aisniff.

Same issue here. All the other CC programs are picking up my NVidia K5200 properly on my Windows 7 Pro x64 machine. I have the latest drivers.

An earlier post suggested disabling the "on-board" video adapter. That intrigued me as I don't have an on-board adapter, but, I went and looked and I have a 'VNC Mirror Driver' listed under Display Adapters. I need VNC so I can't keep this disabled but I did disable it and rebooted. Illustrator works perfectly now and I have the GPU functionality.

So, Adobe, create a switch for us in the Preferences so we can pick the video adapter to use with Illustrator. I think that will solve all of our problems. Or, tell us a Registry tweak that will lock the chosen adapter to Illustrator. Either would be fine but just do it. I need a solution as I can't leave VNC turned off and Illustrator is not performing as well as it should with GPU disabled.

I have been having the same issue since updating to CC2015.

I am using a Dell XPS15

That has both

Intel HD4600

and

Nvidia GeForce 750M

The issue is clearly related to some sort of conflict between the two drivers.  If Intel HD4600 is disabled, the problem resolves immediately.  This however is not a long term solution.

Hopefully Adobe can come up with a fix.

James

I am having the same challenge has anyone found a solution

hello, same probleme here, i've updated, restart etc etc, and still the message to update my drivers.

CC 2015, windows 7 integral, intel core i7-2700k cpu @ 3.50gh, Geforce GTX 680 driver 355.60

Same problem here on a brand new HP laptop with update drivers. This bug, plus the preference files corrupted bug. So frustrated about Adobe software.

I also have this problem. Will try to update driver now.

Hi, I have just upgraded to CC2015 and was having the same "problem".

I am having Nvidia GeForce GT 630 in additional to my on-board Intel graphic card.

The GPU Performance on Preferences shows:

Vendor: NVIDIA Corporation

Device: Multiple devices found

Version: (blank)

Total Memory: (blank)

I guess Illustrator got confused with these multiple graphic cards.So what I did was to go to my Device Manager in Control Panel to disable the on board INTEL graphic card and relaunch Illustrator. It solves the problem! Now the GPU details are shown properly!

Hope this help! Cheers!