Inspiring

Answered

Will you ever fix the clipping mask issue?

Forum|Forum|6 years ago
May 22, 2019
8 replies
6335 views

Seriously, will useless ***** at Adobe EVER do what your customers have been demanding for YEARS and fix the clipping mask issues regarding asset exporting and rasterization? What kind of disgusting horrible company continues to "update" their software regularly but doesn't address one of the most request BUGS (not a feature)? Please for the love of your 13 billion dollar plus revenue LISTEN to your paying customers or PREPARE to have your monopoly crumble under the weight of its own hubris & incompetence.

This topic has been closed for replies.

Correct answer Srishti Bali

Hi Courtney,

I am extremely sorry to hear about this frustration. I would request if you can let us know what exactly is the issue. Please share a brief description of what you wanted to be added on our Adobe Illustrator Feedback page.

This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.

If you have already done that please share the uservoice link. I can forward it to the team and see if the feature request could be added in any upcoming update.

Regards,

Srishti

P

petterivaltiala

Participant

Just as a heads-up for anyone and everyone encountering this problem, at least PNGs are exporting correctly - despite the fact that the asset export panel thumbnails still look like it's including the "outside" area.

C

courtneyw98665068Author

Inspiring

srishtib8795206 your reponse is not a "correct Answer" who marks this shit? Shouldnt the original poster be the only person to determine if a response is correct or helpful? Your response does nothing and helps no one. It is not the "correct answer"

Doug A Roberts

Community Expert

It is correct in that this hasn't been fixed and the only thing anyone can do about it right now is post to the uservoice page. There isn't another answer the forums can offer.

C

courtneyw98665068Author

Inspiring

TO ALL YOU with a "whats the problem" question, maybe look into the software you are actively replying to forum question about. This is the the problem https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/20359933-option-to-export-to-clipping-mask-boundaries if you are unaware of this ongoing issue, maybe just ignore this thread as obviously you dont use the illustrator workflow that many, many people do. When exporting a graphic via the assets export panel EVERYTHING outside of the clipping mask is included as transparent useless pixels, the smae thing happens if you rasterize a graphic within a clipping mask. this is an ongoing issue with illustrator that seriously effects the workflow of people exporting multiple assets on a daily basis. this is laziness and a punch in the face to your customers. Adobe knos about this issue and the thousands of people who have commented on it. FIX IT.

marliton

Community Expert

Hi. Exactly, ¿what’s the problem?

Marlon Ceballos

Kurt Gold

Community Expert

Marliton,

if you were following the link that Doug provided in post 3 you would or could know about what issue we are talking.

Have you already read it?

There are possible workarounds, but they shouldn't be required at all.

marliton

Community Expert

I read "perhaps", so I still don't know what is the real issue.

Marlon Ceballos

Srishti BaliCorrect answer

Legend

Hi Courtney,

I am extremely sorry to hear about this frustration. I would request if you can let us know what exactly is the issue. Please share a brief description of what you wanted to be added on our Adobe Illustrator Feedback page.

This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.

If you have already done that please share the uservoice link. I can forward it to the team and see if the feature request could be added in any upcoming update.

Regards,

Srishti

C

courtneyw98665068Author

Inspiring

Your insincere condolences mean NOTHING to me. Your company knows EXACTLY what the problem is I am referring to as it is one of the most common complaints about Illustrator and has had many forums and many "feature requests" made regarding the issue https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/2 0359933-option-to-export-to-clipping-mask-boundaries

I find it absolutely disgusting and disrespectful that your company continues to RENT us broke software without even addressing one of the most common suggestions / complaints. Your company is well aware of this issue, and it has been since you first implemented asset export (and before that when rasterizing a graphic within a clipping mask would produce the same superfluous transparent pixels.)

It's a very simple request, one made countless times as a simple google search will reveal. MAKE IT THE DEFAULT THAT EVERYTHING OUTSIDE A CLIPPING MASK ACTUAL GETS "CLIPPED" WHEN EXPORTING THE CONTENT OF SAID CLIPPING MASK. This is common sense and the fact your company still hasnt addressed this issue leads me to believe that either - A. Adobe doesnt care AT ALL about their paying customers or B. Adobe cant figure out how to do this basic task and therefore will just ignore it forever. Either option does nothing but pushes me one step closer to TOTALLY replacing all my adobe apps with the contentiously improving array of competitors.