Known Participant

Answered

Window and panels moving when Mac goes to sleep

Forum|Forum|4 years ago
April 8, 2021
70 replies
63010 views

I'm on a Mac Mini M1 with 16GB and Big Sur 11.2.3, and am up to date on my Creative Cloud updates. About 25-30% of the time, when the computer goes to sleep, Illustrator will drop down about 1/5 of the way down the screen, as if I clicked the title bar and dragged it down the screen. When this happens, some of my panels will move around as well and I have to reset my workspace. Also, the grey space around the artboard shimmers when I move my cursor and the little popup window urging me to click and learn more about new features will have the font size reduced about 60%. All this happens with both Illustrator and Photoshop (the only Adobe apps I use regularly.) I usually end up quitting and restarting the program, and resetting my workspace. Oddly, all this doesn't happen EVERY time the computer sleeps, but it does happen fairly often, and is very annoying.

Correct answer hank_stamper

Hello Anubhav,

Thank you for the reply. I am running Sonoma 14.7.5

Photoshop 26.5.0

Illustrator 29.4

InDesign 20.0

On a Mac Studio 2022 Apple M1 Max/Apple Studio Display/BenQ LCD Display

Strangly if I put the computer to sleep via the Apple menu, this problem does not occur. It only happens when I let the compter sit for any length of time.

Upgraded to Sequoia and, so far, have not seen the problem recur

H

hank_stamper

Inspiring

Here it is 4 years later and I am still dealing with this problem every day. I can't believe that Adobe is unaware of this issue. I have to reset the workspace in Photoshop, Illustrator and InDesign every time the computer goes to sleep. Why?

A

Anubhav M

Community Manager

Hello @hank_stamper,

Could you confirm the version of macOS and Illustrator installed, so I can check this with the team?

Looking forward to hearing from you.

Anubhav

H

hank_stamper

Inspiring

Hello Anubhav,

Thank you for the reply. I am running Sonoma 14.7.5

Photoshop 26.5.0

Illustrator 29.4

InDesign 20.0

On a Mac Studio 2022 Apple M1 Max/Apple Studio Display/BenQ LCD Display

Strangly if I put the computer to sleep via the Apple menu, this problem does not occur. It only happens when I let the compter sit for any length of time.

W

waldemarker

Inspiring

Just updated to newest Indesign 19.1 - but the nasty bug is still here ;-(

F

FunkyBee

Known Participant

Yep! InDesign version 19.3 shows the same issue.

As a matter of fact: when I'm working in InDesign and I turn the display off and on, the InDesign document window drops halfway screen. No problem with Photoshop, Acrobat Pro, Illustrator and Audition.

________________________________

Mac Studio M2 Max 12C/30C/16C/64GB/512GB SSD
2 TB SSD externally TB4
macOS Ventura 13.6.6
Asus ProArt 329C > connected with USB-C and 4K resolution

W

waldemarker

Inspiring

Hi, same here. With every update of Indesign I hope that Adobe devs worked for that nasty bug. This week we can
'CELEBRATE' that Adobe did not resolve a bug, that has been reportet 3 YEARS (!) ago.

Why has it been done for Photoshop, but not for Indesign and even not for Illustrator?

Anshul_Saini

Community Manager

Hello everyone,

I'm pleased to share that the product team has resolved this issue in version 28.1. I've personally tested it and couldn't replicate the problem. Would you all mind installing this version from the CCDA and informing us if it resolves the issue on your end?

Thank you for your patience and cooperation.

Best regards,

Anshul Saini

C

cyclopsdx

Inspiring

Everything seems to be good with me, with the exception of the glitching/redraw issue I'm still encountering that I've flagged up in a bug report.

Any chance you could share your findings with the InDesign team as the window problem still persists with that app?

Anshul_Saini

Community Manager

Hello @cyclopsdx,

I appreciate your update. I'm glad to hear that everything else is working well for you. Regarding the glitching/redraw issue, I recommend creating a new post specifically for that issue here in the Illustrator community. Please provide details about the problem and, if possible, include any screenshots or examples that can help illustrate the issue. And tag me in that post using @Anshul_Saini.

As for the InDesign issue, I would recommend creating a new conversation in the InDesign community and tagging @Rishabh_Tiwari. He is a representative from Adobe for the InDesign app and can provide assistance with InDesign-related concerns. This way, you'll be able to address the issue in the relevant community and get the attention of the right experts.

If you have any further questions or need additional assistance, feel free to let me know.

Best regards,

Anshul Saini

Rubber Johnny

Known Participant

Well, it's 2023 and I'm having this same issue. It didn't start happening until I upgraded my computer from an iMac 27" to MacStudio M2max...with an LG Ultrafine 27" (LG27MD5KL)

L

Lumigraphics

Brainiac

I just upgraded my Mac mini M1 to Sonoma and this issue is still happening. FYI.

Monika Gause

Community Expert

@Lumigraphics schrieb:

I just upgraded my Mac mini M1 to Sonoma and this issue is still happening. FYI.

So it was working and then you upgraded Mac OS and it's no longer working?

L

Lumigraphics

Brainiac

STILL happening. It was broken under Monterey, Ventura, and now Sonoma. Illustrator (which I don't use much but in testing) and Photoshop (which is running 24/7.)

And I never sleep this computer, just have the displays locked. I have not seen it on my Intel MacBook Pro running Monterey at work, just my machine at home.

W

waldemarker

Inspiring

Why Adobe does not understand that we are losing a lot of time rearranging the panels every day, more times a day, for 3 programs. The only way to make Adobe work is writing a bad review, p.e on trustpilot.

Monika Gause

Community Expert

Why Adobe does not understand that we are losing a lot of time rearranging the panels every day, more times a day, for 3 programs. The only way to make Adobe work is writing a bad review, p.e on trustpilot.

By @waldemarker

Why does nobody understand that this is an Apple issue. You will find complaints on the web by people who had never installed any Adobe software (the links are in this long thread). This does even happen with Apple's own software. The Adobe engineers are already working on it BTW.

W

waldemarker

Inspiring

Apple and Adobe are co partners… so they could work together to find a solution?? Are the devs without phone or e-mail?

keefers510

New Participant

Dang crazy to see that this is still happening. It such a small thing but really irrating that I have to always repostion my adobe illustrator and photoshop programs which I use religiously after it falls alseep. I'm also on the latest Apple M2 Max Macbook Pro/ Montior LG 38" WK95-C. Running the latest Ventura and the Latest Illustrator. Like others said, the only windows that go out of place is my adobe ones, my other windows (Browsers, Email, Calendar, Other apps) stay in place perfectly. Again crazy to see this has been happing for 3 Years and still going especially for a product that we pay a subscription for. I know this seems minor as the programs are awesome but this window displacment is really irking.

S

steve-bbb

Participating Frequently

still experiencing it on my mac mini (m2pro) but not as bad as it was before, but also it has started doing similar things with other apps such as moving the window and changing the font size inside the app window (but not elsehwere?!) but then clicking on the app it reverts back to normal font sizes

at work i use an i& with 16gb running windows10 and it has started moving the panels around on wake-up where it was previously not doing so

D

Daniel26423312vusc

New Participant

I dont´t expect my post to have any effect on the issue but here I go anyways. So this bug existed for about two years now and I have not been able to find any estimate from Adobe or Apple for when or if this issue will be adressed. The bug is not only frustrating as it appears frequently many times every day, it is obviously steeling valuable time from projects and designers all over the world, by now hundreds of thousands hours must have been spent moving Adobe panels around the screen. I have been using Adobe products for over 25 years now and appreciate it greatly, I have been trying other tools but according to me nothing compares to Adobes products. I do sinceraly hope that this issue is adressed as soon as possible so that we all can go back to optimize our workflow.

Monika Gause

Community Expert

@Daniel26423312vusc schrieb:

I dont´t expect my post to have any effect on the issue but here I go anyways. So this bug existed for about two years now and I have not been able to find any estimate from Adobe or Apple for when or if this issue will be adressed.

I would just try and search the Apple discussion boards for this issue. It has been reported to them for years. They just do not care. But without Apple fixing this, all the other affected applications (which are many besides Adobe - and you will find them in forums all around) just have no chance to address it. Because it's still the system that does the basic things such as sending data to an attached monitor and sending the specifications of the attached monitor back to the application using it. If the system is not quick enough doing that (because it has a wakeup procedure like a grizzly bear after winter), then what should the app do?

You will find posts from people who never had Adobe software installed.

Anshul_Saini

Community Manager

Hi Everyone,

The product team has tried addressing the issue in v27.8. However, the issue is reproducible in some use cases and not entirely fixed. I've already communicated your concerns to both Illustrator & Photoshop product teams.

The product teams have requested some additional information to better understand the problem:

The exact version and build of Illustrator you are using (Beta/ prerelease/ GA)
Details about your macOS version, including system specifications.
Please confirm if only panels are moving or if both windows and panels are affected after waking your system from sleep or disconnecting/ reconnecting the monitor after updating to v27.8.
Does putting your Mac to sleep and turning off the monitor yield the same behavior for both panels and windows in Illustrator, or do you notice any differences after updating to v27.8.?
What is the resolution of your monitor, and does the panels/ Ai window fly to the right side or to another screen after waking your system from sleep or disconnecting/ reconnecting the monitor?

Your cooperation in providing this information will greatly assist the product team in their investigation. We're committed to finding a solution to this issue, and your feedback is crucial in helping us achieve that.

Looking forward to your response.

Best regards,

Anshul Saini

peterchambal

Participating Frequently

Hi Anshul.

1. 27.8.1. regular build

2. Apple M2 Max Mac Studio 2023, Ventura 13.5 (22G74), ASUS PA279CRV

3. Only panels are rearranged, slightly behind the top left corner of my screen. (My regular Indesign goes to a halved window, by the way). Though, not all of them.

4. Yes

5. 27" (3840 × 2160) / See answer 3.

Anshul_Saini

Community Manager

Hello @peterchambal,

Thank you for providing the requested information regarding the issue you've encountered with Illustrator's panels and windows moving after your Mac goes to sleep. Your cooperation is greatly appreciated, and it helps us in addressing this matter effectively.

I'll make sure to convey these details to the product team, along with the specifics about the issue being more focused on panel rearrangement rather than window movement.

It's interesting that you mentioned a similar behavior in Adobe InDesign, where windows go to a halved window. I'd like to inform you that the InDesign team has yet to implement a fix for this issue.

To clarify the situation further, could you please re-confirm whether Illustrator & Photoshop Windows moves or is just their panels? Your confirmation will help us narrow down the scope of the problem.

Your input is a crucial part of our efforts to resolve this issue. The information you've shared will contribute to our investigation and potential solutions.

If you have any more details to add or if you encounter any changes in behavior, please feel free to let us know. We're dedicated to finding a solution that improves your experience with Illustrator.

Best regards,

Anshul Saini

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded