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Window and panels moving when Mac goes to sleep

Forum|Forum|4 years ago
April 8, 2021
70 replies
63010 views

I'm on a Mac Mini M1 with 16GB and Big Sur 11.2.3, and am up to date on my Creative Cloud updates. About 25-30% of the time, when the computer goes to sleep, Illustrator will drop down about 1/5 of the way down the screen, as if I clicked the title bar and dragged it down the screen. When this happens, some of my panels will move around as well and I have to reset my workspace. Also, the grey space around the artboard shimmers when I move my cursor and the little popup window urging me to click and learn more about new features will have the font size reduced about 60%. All this happens with both Illustrator and Photoshop (the only Adobe apps I use regularly.) I usually end up quitting and restarting the program, and resetting my workspace. Oddly, all this doesn't happen EVERY time the computer sleeps, but it does happen fairly often, and is very annoying.

Correct answer hank_stamper

Hello Anubhav,

Thank you for the reply. I am running Sonoma 14.7.5

Photoshop 26.5.0

Illustrator 29.4

InDesign 20.0

On a Mac Studio 2022 Apple M1 Max/Apple Studio Display/BenQ LCD Display

Strangly if I put the computer to sleep via the Apple menu, this problem does not occur. It only happens when I let the compter sit for any length of time.

Upgraded to Sequoia and, so far, have not seen the problem recur

Show previous replies

Anshul_Saini

Community Manager

Hi Everyone,

I'm glad to inform you all that the product team has addressed this issue in the Beta build 27.9.0.5 or newer. I've tested it on my end and couldn't reproduce the issue. Would you all mind installing this version from the CCD Beta Apps section and let us know if it fixes the problem at your end?

Thank you for your patience and understanding.

Best Regards,

Anshul Saini

#Marking it correct for visibility

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waldemarker

Inspiring

Hi, this is not correct. With the last update I made today, the problem still exists: using Photoshop, Indesign and Illustrator.

This problem does exist for over 2 years… and now a fake 'resolved'?

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peterhvd

New Participant

M2 Pro Mac Mini with 4k monitor. Happens on both USB-C and HDMI outputs. And happens every time after wake from sleep in Illustrator, Photoshop, Indesign and Dreamweaver - the palettes move and the document window moves down.

Considering how much money we pay to Adobe, it's absolutely disgusting that this issue still hasn't been fixed in the 2 years since the OP first reported this issue.

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Frans229582519kpn

New Participant

Mac Studio, osx 13.4.1 LG HDR WQHD screen, gives me the same problem. very anoying. Please fix!

Monika Gause

Community Expert

In order to tell this to the developers, please add it in there: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45467359-window-and-panels-moving-when-mac-goes-to-sleep

There might be similar threads on Uservoice.

Also: tell Apple.

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roba35138897

New Participant

I now have this issue with my Mac Studio and single Studio Display in work. It had been fine since we received them, the issue only occurred when IT informed us that they were changing the management back end for the macs and re-imaged my machine, wiping it completely and reverting it back to Monterey in the process. I finally had chance to re-update to Ventura today but the problem persists. My colleague with an identical set-up has refused to let IT re-image his Mac after seeing the issues I've had (they broke some other things that worked previously too) and despite us being on the same software versions it doesn't happen to him. I'm starting to think it's a setting somewhere or configuration problem?

BlackChrome

Participating Frequently

Hello, I have the same problem in all of the Adobe apps (2020 MacBook Pro w 2 external monitors). The way I've gotten around it is to 1) Don't let the computer go to sleep with AI, ID or PS open or 2) Save your workspace(s), and then when it does happen, you just hit "Window > Workspace > Reset workspace" and your saved space will reset.

This was driving me nuts until they added the "reset workspace" feature. I HATED having to rebuild all the workspace in all of the programs manually every day. Now, it's no big deal, if I forget and it does, go to sleep and mess everything up, it's an easy reset.

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waldemarker

Inspiring

Hi, I also am doing so. It's a feature that exists since many years. But still would be fine to not do it. Or at least connect this function to a shortkey.

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hank_stamper

Inspiring

Waldenmarker; You got me thinking: while I don't see a hotkey option, I made an Action that at least shortcuts hunting through the menus. Better but still not great, as you suggested.

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steve-bbb

Participating Frequently

seems like tool settings are affected as well - my type on a path tool loses its handles and you need to go and show edges to restore them - how many other issues with this display bug ???

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hank_stamper

Inspiring

As previously noted, this seems to be an Apple/Adobe issue. I'm sure I don't know enough about that gordian knot of intercompany politics to even begin to untangle it, but I wonder is they really know how annoying it is for a user who enconters this problem. every. single. day.

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hank_stamper

Inspiring

It appears that this problem still not been fixed. I was wrong when I reported it was before. What's weird is that I can force the displays to sleep and reboot Photoshop and the position of the panes is remembered, but when it goes to sleep on it's own after a timeout, all the panes are piled back up in the main monitor.

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cespejo1158

Participating Frequently

No issues since the latest updates for me as well. I'm currently running dual displays with no problems.

designm45905457

New Participant

Just chucking my oar in. I too get this issue, in InDesign, Illustrator, and Photoshop. All the latest versions, running on the latest Mac OS (Ventura 13.2.1), running on a brand new 16" MBP M2 Max with external monitors.

Not sure what beef Adobe has with Apple (Or vice versa), but really? Sort it out. There's multi million pound/dollar businesses and agencies running your software, and trying to maintain some sort of professionalism in doing so. Would be really nice if you guys could do the same.

pipthepilot

New Participant

Hi just adding my name to the list of people who are experiencing this issue.

I have a Mac Mini M1 2020 16 GB, running Montery 12.4 and this problem only seem to affect Adobe applications. I can't say its all Adobe apps but as I'm a very heavy user of Illustrator, this is the app that is affected the most.

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hank_stamper

Inspiring

You can add me to the list. Hitting the Window>Workspace>Reset [WORKSPACE SAME] does put all my palletes back where they belong but it is maddening to have to do that every. single. time.

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seanh2134020

Participating Frequently

I wanted to add to this. I have had this issue really since I bought my Mac Studio and Studio monitor on launch day. Currently running Monterey 12.6.3 and AI 27.2 on my home machine that has the issue. However, I just realized that my work machine, located at my company HQ does NOT have this issue. Its the same exact setup of Studio and monitor, running Monterey and AI, but the system was bought late last year, so not in the first wave of Studio. Starting to wonder if this may in fact be an Apple chip issue?

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waldemarker

Inspiring

This could also be a reason, I have one the first studios and the hdmi is not working well…

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