Participant

Answered

Workspace/interface turned white, it will not change back to grey in preferences interface panel.

Forum|Forum|10 years ago
September 19, 2015
28 replies
291751 views

In Illustrator (most recent up to date version), I did a shortcut and accidentally turned my workspace to white. I went to preferences ->user interface ->brightness and changed the color. It changes the interface except for the workspace color, it remains white. However; if I open a new document it does change to the appropriate color. I just don't want to copy and paste all my work to a new document. This happened at work on a PC. When I brought the file home I opened it on a IMAC with the same issue.

Tools

Correct answer inzari masudi

Worked=Ctrl+Y

R

renew_eyegosh

Participant

I am having this problem with the paste board suddenly all being white -- in every file that I have open.

It is terrible for my eyes and I don't know where the dark grey paste board went.

I have tried toggling the overprint preview on, off, on, off = did not help.

I have tried toggling the pixel preview on, off, on, off = did not help.

I have tried changing to the darkest option for brightness in preferences > user interface = no luck.

I have tried the keyboard shortcut (on a PC) shift + ctrl + H = did not help.

I have tried the keyboard shortcut (on a PC) ctrl + Y = did not help.

This is awful and I have work to finish. What else to try for fixing it?

p.s. I miss the good old days when these programs were stable and didn't glitch out all the time.

Monika Gause

Community Expert

@renew_eyegosh schrieb:

I am having this problem with the paste board suddenly all being white -- in every file that I have open.

Preferences > User Interface.

There is an option to have it white or adjusted to the UI color.

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renew_eyegosh

Participant

Thanks, @Monika Gause !
I forgot to add that to my list but Preferences > User Interface was one of the first things I tried.
But it was stuck in white mode regardless of having the dark grey swatch selected for "brightness" and the "match brightness" option selected for canvas color.
After rebooting my whole computer another time, it finally appears to be back to normal (no updates, just closing everything back down and re-opening a few times).
It really seems as though Illustrator just got stuck in that mode of having the white background no matter what settings I had changed.
Glad it mysteriously corrected itself, though! Having it the other way is very hard on the eyes when working long hours.

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nice_individual5D91

Participant

Hi, i have the same problem, workspace changes to white, when I enter artboard mode.
Pixel preview or overptint preview doesn't make fix it.

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OL_Tonic

Participating Frequently

Thanks everyone! Command+shift+H worked for me.

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Ib0001

Participant

Ctrl+Shift+H / Cmd+ Shift + H

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Joseph-Redacted

Participant

On Windows:
This solved the issue on my end.
View > Hide Artboards
Shift + Ctrl + H

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olujoseph3552693448go

Participant

Hello, i have found the solution to exactly what you complained about. You will notice on the layers panel that the affected ones group seperately. now, the solution is that you will bring the main documents out from the layers, you will see some layers that have nothing in them and they are tag with white dots. let me know if you get it or not. how i got into the problem was when i right clicked on an image and clicked on isolate selected cliping masked then i mistakenly pressed cntrl + Z. check the attached docs to see for your self.

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lostonthedge

Participating Frequently

None of the shortcuts are working, I have tried switching on and off the Overprint View, Hiding the artboards, Pixel view everything. I also have tried to go into preferences and fix the canvas colour but still its not working.

Anubhav M

Community Manager

Hello @lostonthedge,

We understand that encountering technical issues can be frustrating. Would you mind trying to manually reset Illustrator's preferences and checking if it helps:

For macOS

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 28 Settings.old

• Launch Illustrator from the Creative Cloud.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

For Windows

- Close all Adobe applications.

- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 28 Settings.old

- Relaunch Illustrator from Creative Cloud

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

Looking forward to hearing from you.

Thanks,

Anubhav

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lostonthedge

Participating Frequently

A big applause to Anubhav for guiding me the right way. This fixed everything plus I updated Illustrator to 28.5. This really worked like magic. Again, thanks for helping out.

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Reuben NV

Participant

You must have clicked Shift+Ctrl+H. It hides the Artboard. You can either click Shift+Ctrl+H.

Or go to View > Show Artboards