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brynnek1081677
brynnek1081677
Participant
May 19, 2020
Answered

Zoom display issues

  • May 19, 2020
  • 1 reply
  • 3594 views

Hi,

 

Lately I've been running into a zoom issue in Illustrator and occasionally InDesign. If I zoom in to work on an object more closely, my artboard will actually adjust the scale of the page and zoom me out to a ridiculously small percent (usually <5%). I can't zoom out any futher, I can only zoom in further which is disrupting my workflow.

 

 

I don't have an extra monitor, so have been using an old Philips TV as my second display. In InDesign, the issue only happens if I'm working on the TV screen, but in Illustrator it will happen on my laptop screen even if I quit Illustrator and re-open. I know the TV display is low-res so that might be part of the issue, but maybe there is a way to match the Illustrator doc the the resolution of the screen? Any help/suggestions are appreciated!

 

Thanks!

    This topic has been closed for replies.
    Correct answer brynnek1081677

    I BELIEVE I FOUND THE SOLUTION in case anyone else has this issue:

    • Go to Preferences > General
    • Uncheck the "Display Print Size at 100% Zoom" box

     

    This is the Help thread I found that led me to this solution: https://community.adobe.com/t5/illustrator/illustrator-2019-document-artboard-scale-issues-bug/td-p/10180682?page=1

    1 reply

    brynnek1081677
    brynnek1081677AuthorCorrect answer
    Participant
    May 19, 2020

    I BELIEVE I FOUND THE SOLUTION in case anyone else has this issue:

    • Go to Preferences > General
    • Uncheck the "Display Print Size at 100% Zoom" box

     

    This is the Help thread I found that led me to this solution: https://community.adobe.com/t5/illustrator/illustrator-2019-document-artboard-scale-issues-bug/td-p/10180682?page=1

      Ashutosh_Mishra
      Ashutosh_Mishra
      Inspiring
      May 19, 2020

      Hi there,

       

      Glad to hear that you were able to find the solution of this issue. We thank you for sharing it as well here. This will help other users as well.

      Feel free to reach out if you have any other concern, we'll be happy to help.

       

      Regards,

      Ashutosh

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