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ynuska
Participant
February 25, 2023
Answered

access to my files after my subscription expired

  • February 25, 2023
  • 2 replies
  • 2950 views

Hi,

How can I get access to my files after my subscription for Illustrator iPad expired? It says that I should be able to see them in Creative Cloud, but there are not there

Thanks

This topic has been closed for replies.
Correct answer Monika Gause

WHen did you cancel? Just recently? Or longer than 30 days ago?

Can you still access the files on the web? assets.adobe.com 

 https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

 

2 replies

Michael J. Hoffman
Community Expert
Michael J. HoffmanCommunity Expert
Community Expert
February 26, 2023

To expand and clarify what Monika wrote, you should still be able to see your files at:

https://assets.adobe.com/cloud-documents

 

Although, oddly enough, I'm not seeing my own files there this morning (page opens but no files are listed, in Safari on my iPad)... maybe there is a system issue. Can anyone else verify this link?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 26, 2023

    Mine are there. The latest ones from yesterday as well as very old ones from years ago.

    Michael J. Hoffman
    Community Expert
    Michael J. HoffmanCommunity Expert
    Community Expert
    February 27, 2023

    Interesting. On my iPad I had to "turn off content blockers" to get the files to show. My ad blocker was preventing me from seeing the actual files. 

    Monika Gause
    Community Expert
    Monika GauseCommunity ExpertCorrect answer
    Community Expert
    February 25, 2023

    WHen did you cancel? Just recently? Or longer than 30 days ago?

    Can you still access the files on the web? assets.adobe.com 

     https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

     

      Y
      ynuskaAuthor
      Participant
      March 2, 2023

      Thank you for your answers 🙂

       

      I didn't sync my files on the cloud, I would have expected I can find them on my ipad, like it happen with Photoshop. 

      I prolongued my subscription with one month so I can extract my files

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