Questions

The Illustrator app keeps crashing when trying open or create a new project. Was working before the iPadOS 26.4 update. And I even updated to iPadOS 26.4.2 version to no avail. I've uninstalled, reinstalled, cleared cache and shut it all down. I have a 9th generation ipad. What is the resolution to this issue?

Hello! It would be so very helpful if you could add the usage of custom imported brushes in IPad Illustrator in the same way as in desktop version. All fashion designers will definitely be grateful!

Illustrator for Ipad crashes when trying to open a file, creating a new file etc. Have restarted the Ipad , deleted and reinstalled the app, switched off apple pencil, checked for available storage etc. Nothing helps. How can i get qualified help to get the app running again? Many thanks in advance // Johannes 

Since updating IOS on iPad mini adobe crashes every time a create a new page. According to the app store, I have the latest version of Adobe illustrator for iPad installed. I have tried uninstalling it reinstalling it still having the problem. I turned on and off my iPad several times still every time I go into Adobe illustrator and open it and select create a new page. It shows the wheel spinning then it just crashes and I just see the homepage of my iPad and it does it over and over again   Here is the latest analytic data here

I’m adding fonts to Illustrator iPad using Adobe fonts and I’d say about 1 in 5 don’t work. Most of them add fine, but a few of them, I can see them on Desktop Illustrator, I can see them in Photoshop iPad, but Illustrator iPad for some reason doesn’t work. In the picture attached , on the bottom, it is fine in photoshop, but on the top - I went on to the desktop version, set the font then tried to open the file on my iPad.I feel like at this point I have tried everything. Logged out and in, restarted the app, re-installed the app, restarted the device, on the adobe fonts website removed the font, added the font, removed, added, removed, added…. I cannot search for the missing fonts in the illustrator app by name, they don’t appear in the in-app library of adobe fonts. I am really struggling with out the CC app with out most the fonts just seem to work, and some do not want to be added to Illustrator iPad, yet work fine in Photoshop.

I have been using Illustrator for iPad for over a year now and haven’t had any issues until this week. I am unable to open any file without the app crashing. I can’t even open up a new clean art board. I have deleted the app and reinstalled a few times, and have turned off my ipad, and updated my iPad. I’m using iPadOS 26.4 and the newest version of Illustrator in the App Store. Can anyone help? I have a project due in two days and this has been happening for a week!  

I draw comics for kids and my works are published in Bengali kids magazine. I recently bought iPad to improve my workflow only to be disappointed that I can not  paint my comics with paint bucket tool that I have been using in desktop version for last 5 years. This is very annoying and switching between desktop and iPad complicates my workflow now. I am sometimes regretting my decision to invest in iPad. Any word of comfort? A sample of work has been attached so that you can get a feel of my line.

Good afternoon everyone.Lately I’ve encountered a pretty substantial problem with my illustrator, where every digit I type is stubbornly turned into arabic digits with arabic right to left reading order and everything else that comes with that.Context: I have spent a couple of years working on projects where Arabic language support was required, hence I used to have the English/Arabic versions of the adobe programmes installed for that time period. Since, having no more need for arabic script use, I’ve reinstalled all the software to the default English language. No problems were encountered in the process, apart from a recent issue with Adobe Illustrator (only).Everything else in settings seems to be fine, the language is set to English UK, nothing in properties indicated arabic script requirements. What is worse, is that I can’t locate the digits settings in illustrator to fix this script mishap. Anybody else encountered this issue?Please help, adobe is rage-baiting me into installin

I hope adobe start focusing on basic things and stop showing off stupid AI stuffs.    It's been a week and adobe illustarator is crashing every now and then which is causing issue in lose of work and time and adobe still haven't bothered to release a fix after a week.    Everything works fine in Adobe photoshop, the issue is just with illustrator, PLEASE FIX THIS THING.    [abuse removed by moderator]

There’s growing evidence that points that Adobe intends to quietly ditch Illustrator on the iPad. An app from a company this large does not stay this buggy, this unstable, and this incapable of opening or executing basic tasks from its own desktop files by accident. “Updates” continue to roll out, yet core issues remain unresolved for years, suggesting maintenance theater rather than real development. At some point this starts looking like intentional neglect, and I’m sick of this shit.

Hello,I frequently have more than one Illustrator doc open at a time as I'm usually copying/moving elements from one file to another. This is easy to do on desktop with the ability to have multiple tabs open within the application, but impossible on iPad. When I try to do split screen, I just receive a message that multiple windows are not supported. Please have this functionality added to the iPad app.

Hey,my app doesnt work, its freezing everytime. I tried to deinstall and install it again. I'm logging into with Adobe-ID. I tried everything that came up into my mind but nothing fixed the problem. Can someone pls help me with find a way to solve this problem 🙂 

Hi everyone, We're excited to announce a new Adobe Community experience is coming this January. A little bit about the update:The new experience will be simpler to navigate, make it easier to connect with other creatives and Adobe experts, and will give you clearer ways to share feature ideas, enhancement requests, and bug reports—with greater visibility into their status with our product teams. In the meantime: Adobe Community will remain active. Keep using it as usual—there will be no interruption in access. In fact, you’ll notice even more Adobe Experts on deck to provide faster responses before, during, and after the update. No existing content will be lost in the update. Every single post, reply, solution, feature request, and bug report you’ve made will be transferred to the new experience. You won't need to recreate anything. Existing content will reappear in two phases. When we launch the new community, all posts created on or before November 16 will be there from day one. Aft

I have scale stroke and effects turned on, but when resizing, say, a triangle with rounded corners, the corners do not maintain scale relevant to the triangles size. They instead maintain their original size. Is there a way to scale an object 100 percent, including corners, stroke, and effects? 

Is there any way to add a bleed and crop marks within the Illustrator iPad app?

I've been trying to access my illustrator. I've uninstalled it, restarted my iPad, signed in and out of my accounts, cancelled my payment and then started it again. I checked if my iPad needed a software update but it doesn't and nothing has worked. This would happen multiple times but it usually resolves itself once I press restore purchase. I really need to be able to access my files. I know I am signing into the right account because I cscan access creative cloud and it has the correct files saved that I've been working on. Please help me out and it doesn't matter if I'm connected to WiFi or hotspot. 

Hi, I have recently got Illustrator on my iPad and struggling with resizing, currently, I cannot skew the image when resizing (or ever)  as a locked constraint icon appears, see picture. As you can see I don't have the touch (shift) down so I should be able to skew as required. 

Hello,I have an Adobe ID for Business account which allows me to access all applications on my laptop without any problem.I would like to draw on my iPad (with the "mobile" apps), but when I connect to the apps (Fresco or illustrator or photoshop)  with my Adobe ID, I get the following error message: "Access required - This account does not have access to a sync storage location. Use another account."Do you know if it's normal not to be able to access apps without storage space? Thank you in advance for your help !

Not sure why this showing as correct answer, i have Creative cloud subscription, i only download ipad illustrator but face same problem - when i login using my gmail account it asks me to subscribe again.     <Title renmaed by MOD>  

I need to get rid of these boxes, how do I do that?

I'm trying to have students use illustrator on iPad to create SVG files to use with our lab-space laser cutter. However, when they export and send me their files, the files I'm getting at 75% of the original size. I tried it myself on my iPad and had the same issue, so I know it's not something they are doing wrong.  As a workflow, I have them working in mm, so they create the workspace in mm, and created shapes at that were ~20x20mm. When they exported and brought into our lasercutter program, they are ~15x15mm. My workaround in the short time is just scalling up by 133% after they send me the files, but I feel like there should be a better solution.  Any suggestions?  

Hi I can not use illustrator on my iPad any more! It opens with message 'check network connection and try again'- the network is connected and working well- its a strong wifi too- the iPad has been updated to the latest IOS 16.6.1, I have deleted and re downloaded the app so it is definitely up to date, I have restarted the iPad, logged out and in (many times) and it is still showing the same message and i am unable to open new or old pages! Any advice on how to fix this error much appreciated, Thanks!

I am running Illustrator on an iPad Air 4th generation with an Apple Pencil.  When using the Pencil Tool, I can easily draw a stroke, set the stroke color, width and width profile but when I create a second stroke, the parameters have reset themselves to the defaults. I am very experienced with Illustrator on my desktop computer (and many other sketching apps) and have never had to customize appearance settings before drawing the second stroke.  Or if I might, I would have, at least, the option to check “New Artwork Has Basic Appearance.” Today I’m looking for clues for things to try so I can set appearance parameters once and draw multiple strokes.

Hi,I was drawing with the paintbrush tool and I found a brush I really like. So I make it a tad thicker for my outlines (10pt) but when I want to change the stroke size down to 5pt to do some fine detail work, it changes all my previous 10pt strokes to 5 pt.  Is there a setting I could adjust to stop this from happening? Thanks,Rich