I installed the app yesterday but it doesn’t work - just crashes if I try to start a new file. First time I’ve subscribed- very disappointed. Have tried forced reset, deleted fonts, uninstalled and reinstalled the app etc.

Hello ​@Brightonjane 

I’m sorry to hear about your experience. Our team is aware of a problem with Illustrator on the iPad that is currently affecting older models. I have sent you a DM with more details. Please check your inbox.

Anubhav