The Illustrator app keeps crashing on iPadOS 26.4.2.

Hello I am also having this exact same issue and did every single thing you just said to try and fix these issues. I can not find any help online, if you hear of how to fix this issue please let me know. 
 

thank you 

Same here. Had to create an account.I hope Adobe addresses this matter.  

​@Anubhav M Can you provide us with an updated status regarding this issue?

Just bumping this back up, if someone could take a look that would be great.

Link here to an error log from a crash today.

Thanks

Any update on this? I am also having this issue. Ipad 9th Gen. 

Love spending money on a subscription and you dont get to use it.

I’m having the same issue could you please tell me what you did to fix this problem I can’t find any help online 

Hello,

I am facing a critical bug with Adobe Illustrator on iPad after updating to iPadOS 26.5. The app has been working perfectly fine for me since 2021 without any issues, but now it is completely broken.

Here is the exact problem:

1. The app crashes to the home screen the exact split second the internet is turned on (Wi-Fi or cellular) due to some cloud sync conflict.

2. NOW, even when I am completely offline, the app has stopped importing and exporting any files. The import/export functions are completely frozen or non-responsive.

3. I have already reinstalled the app dozens of times, cleared the cache, restarted the device, and verified my account. Nothing helps on the local side.

Because of these combined bugs, I have just lost 3 days of my professional work when the app collapsed. Now I cannot even work offline because import/export is broken.

As a professional illustrator and long-time Adobe user, this is an absolute disaster for my workflow. Please escalate this to the Mobile App Engineering Team immediately. The local file management and cloud sync are completely corrupted on iPadOS 26.5

It may be better to ask your questions on the Illustrator iPad forum:

https://community.adobe.com/illustrator-on-the-ipad-658

​@Люда+Лисак Which iPad OS are you using?

Works fine on 26.5 for me.

Hello,

I am facing a critical bug with Adobe Illustrator on iPad after the latest iPadOS update, and the automated customer service was unable to help.

Here is the exact problem: 1. The app has been working perfectly fine for me since 2021 without any issues until the latest iPadOS update. Now it only works offline (I can open a document and draw a circle). 2. However, the exact second the internet is turned on (Wi-Fi or cellular), the app instantly crashes to the iPad home screen. 3. This is a 100% server-side license or cloud synchronization compatibility bug with the new iPadOS update. 4. I have already reinstalled the app dozens of times, cleared the cache, restarted the device, and verified my account. Nothing helps on the local side.

Because of this synchronization crash, I have just lost 3 days of my professional work when the app collapsed during an export attempt.

As a professional illustrator and long-time Adobe user, this is a disaster for my workflow. Please escalate this to the Mobile App Engineering Team. We need a hotfix for this iPadOS cloud sync conflict immediately