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JWes76
JWes76
Participating Frequently
April 26, 2026
Question

The Illustrator app keeps crashing on iPadOS 26.4.2.

  • April 26, 2026
  • 1 reply
  • 19 views

The Illustrator app keeps crashing when trying open or create a new project. Was working before the iPadOS 26.4 update. And I even updated to iPadOS 26.4.2 version to no avail. I've uninstalled, reinstalled, cleared cache and shut it all down. I have a 9th generation ipad. What is the resolution to this issue?

    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 27, 2026

    Hello @JWes76,

    I understand how frustrating it can be to experience crashes in Illustrator, especially in the middle of work. Would you mind sharing the crash report so that we can investigate this further:

    • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “Illustrator-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.

    • Upload the file to a file-sharing service and share a link to the file here or via DM.

     


    Looking forward to hearing from you.

    Anubhav

    JWes76
    JWes76Author
    Participating Frequently
    April 28, 2026

    https://acrobat.adobe.com/id/urn:aaid:sc:US:1d311f2e-ccaf-4053-9af0-6c8dcd78b208

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 28, 2026

    Hello ​@JWes76 

     

    Thanks for sharing the file. It seems the full report and the IPS file were not uploaded. Kindly reupload the files to a file-sharing service and share the link here or via DM so we can check this further with the team.

     

    Looking forward to hearing from you.
    Anubhav

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