The Illustrator app keeps crashing on iPadOS 26.4.2.

Forum|Forum|2 months ago
April 26, 2026
32 replies
705 views

The Illustrator app keeps crashing when trying open or create a new project. Was working before the iPadOS 26.4 update. And I even updated to iPadOS 26.4.2 version to no avail. I've uninstalled, reinstalled, cleared cache and shut it all down. I have a 9th generation ipad. What is the resolution to this issue?

20260426_192009.mp4

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Dylan

Participant

I also have this problem with illustrator. It's really frustrating because I need it for studies and work. This issue needs to be addressed and sorted out soon

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drewbacca503

Inspiring

Following because I'm having this issue

Люда+Лисак

Participating Frequently

Which iPad model do you have? I have an iPad Air 3 and the workaround doesn't work for me either.

Anubhav M

Community Manager

Hi everyone,

Thanks for staying with us on this. We're aware of the recent surge in reports about Illustrator crashing on iPads, particularly on the 9th generation model, and we're actively working with the product team to resolve it.

In the meantime, we've also noted that several users have reported the app working when switching to Airplane Mode - worth trying as a temporary workaround while we work on the fix.

The issue has already been escalated to the product team on an urgent basis, and I'll update this thread as soon as we have more information. Thanks for sharing the crash logs and for your patience - both are directly helping the team narrow down the cause.

Anubhav

Люда+Лисак

Participating Frequently

Thank you, Anubhav. I really hope your team will find a solution that includes older iPad models as well, because we are completely locked out of our workflow.

Unfortunately, the Airplane Mode workaround does not work for me. Even in offline mode, Illustrator on my iPad still crashes and doesn't allow me to save anything at all. I am eagerly waiting for a real fix.

Люда+Лисак

Participating Frequently

Hello!

Adobe support just answered me. They are trying to close the case, claiming it is a "hardware RAM issue" and we need a new iPad. This is a lie to avoid fixing their code. Adobe Fresco works perfectly on my device, proving that only Illustrator is broken after the updates. Please open an official support ticket, complain loudly, and demand a fix. If we all pressure them, they will have to fix this bug!

jok95358136

Participant

Still no update from adobe or any assistance what so ever anyone else ready to cancel this subscription such a joke

Люда+Лисак

Participating Frequently

Hello! Adobe support just answered me. They are trying to close the case, claiming it is a "hardware RAM issue" and we need a new iPad. This is a lie to avoid fixing their code. Adobe Fresco works perfectly on my device, proving that only Illustrator is broken after the updates. Please open an official support ticket, complain loudly, and demand a fix. If we all pressure them, they will have to fix this bug!

jok95358136

Participant

Hello I am also having this exact same issue and did every single thing you just said to try and fix these issues. I can not find any help online, if you hear of how to fix this issue please let me know.

thank you

Люда+Лисак

Participating Frequently

Hello! I feel your pain. I have been trying to resolve this exact issue with Adobe tech support for two weeks now, and so far, there is no result. Standard troubleshooting steps are completely useless here.

I just managed to escalate my case to a support supervisor, and they promised to hand it over to the engineering team to check the server-side account synchronization. I honestly think that no one can help us with this bug except Adobe's internal developers.

If I get any updates, a working solution, or a fix from them, I will definitely post it here to let you know. Hang in there!