Illustrator on my iPad is not working

Hi everyone,

Thank you so much for your patience, and I'm sorry for the delay in getting back. I tried accessing the log file from the link that was shared earlier, but it looks like the download has expired, and I'm unable to retrieve anything from it. To move forward with the investigation, could you please upload the Illustrator crash or freeze logs again using any cloud-sharing service like Google Drive, Dropbox, OneDrive, or WeTransfer, and share a fresh link here?

Once I have the logs, I'll review them with the product team and update you with the next steps.

Looking forward to your reply, so we can get this resolved for you.

Abhishek

Hi, I've been having the same problems the last few months can work on any project, and is my only working tool.

if I could have any help that will be amazing. 
thanks

Hi @enes_,

Thank you for contacting us, and I apologize for the inconvenience caused by Illustrator freezing on your iPad. To assist us in investigating this issue thoroughly, could you please provide your iPad model, iPadOS version, and the version of the Illustrator app you have installed? Additionally, let us know if the problem occurs right at launch or only after you start working on a file. If possible, a brief screen recording of the freeze would be helpful for my review. In the meantime, please ensure that both iPadOS and Illustrator are updated to the latest versions, check if your files are fully synced online, and if they are, please uninstall Illustrator, restart your iPad, and reinstall the app to refresh the data. If the app freezes again, kindly check if a crash log has been created under Settings > Privacy & Security > Analytics & Improvements > Analytics Data, look for a file that starts with 'Illustrator' and send me the most recent one via DM, so I can escalate this with the necessary details.

We look forward to your response so that we can resolve this matter and ensure Illustrator operates smoothly for you again. 

Abhishek