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QuanR
Participant
July 27, 2026
Question

After renew my expired plan, when signing in, ipad app does not recognise my subscription.

  • July 27, 2026
  • 2 replies
  • 21 views

 

    2 replies

    Anubhav M
    Community Manager
    Community Manager
    August 10, 2026

    Hello ​@QuanR 

     

    Sorry about the late response. I hope the problem is resolved by now. If not, kindly try signing out and then signing in again with the correct email address or using one of the social sign-in options (Google/Facebook/Apple) to see if it helps.

     

    Looking forward to your response.
    Anubhav

    QuanR
    QuanRAuthor
    Participant
    July 27, 2026

    When click restore your purchase, it shows error.