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4 replies

Participant
July 3, 2026

Hello Anubhav,

Its 9th generation (iPad).

Thank you

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Anubhav M
Community Manager
Community Manager
July 16, 2026

Hello ​@Esiteri5F9E 

 

I have shared more details over DM. Please check your inbox.

Anubhav

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Daniel Cash
Inspiring
July 1, 2026

I’ve had the same issue for a couple of weeks now. Most recently today, it crashed and deleted about 3 hours worth of work on a file that had been opened can closed multiple times over the last few days, so it should have already been saved in the cloud.

Adobe Illustrator Version 3.0.10
Apple iPad Pro 13-inch (M5)
iOS 26.5.2

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Been about it for a minute
Anubhav M
Community Manager
Community Manager
June 30, 2026

Hello ​@Esiteri5F9E 

 

I’m sorry to hear about your experience. Would you mind sharing more details, such as the versions of iPadOS/Illustrator installed, your iPad model, and whether this happens with a specific tool/feature or when working on a particular file, so we can better assist you?

 

Looking forward to hearing from you.
Anubhav

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