Adding external font on iPad

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I have been trying to upload my external font to AI, every time I try to do it, I get the message that the font files are bing added to the cloud but it dowsnt. I have tried a couple of times, Does anyone have any idea what could it be or if I'm missing any step?

Import and export

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Monika Gause

Community Expert

Is your account managed by an IT department or is it a personal account?

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J

Jessenia3560153146hsAuthor

Participant

its a personal account, i just tried from my computer and its giving an error that says "font its not elegible to be added''. i have purchased the rigths of this font also, so I dont understand the issue

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Monika Gause

Community Expert

What kind of font is it?

Is it perhaps an older TrueType font?

Also please check out this document https://helpx.adobe.com/fonts/kb/troubleshoot-adding-fonts.html

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