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Participant
August 18, 2023
Question

Adobe ilistrator crashing.

  • August 18, 2023
  • 2 replies
  • 163 views

I have an air 5 Apple Pencil gen 2 and I cannot open the app on my iPad it opens for about 1 second and crashes I have done EVERYTHING but it does not work

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2 replies

Anshul_Saini
Community Manager
Community Manager
August 28, 2023

Hello @Hakan31497127lq3g,

 

I'm sorry to hear that you're encountering crashes when attempting to open Adobe Illustrator on your iPad. I understand how frustrating this situation can be.

 

To better assist you in resolving this issue, could you please provide some additional details?

  • Are you running iPadOS 17? If so, it's worth noting that beta versions of operating systems can sometimes introduce compatibility issues with certain applications. If you're using iPadOS 17 beta, you might consider rolling back to a stable version (such as iPadOS 16) to see if that resolves the crashing problem.

  • If you're not using an iPadOS 17 beta, it would be immensely helpful if you could share the latest crash logs. You can find these logs by following these steps:
    Open iPad Settings > Privacy & Security > Analytics and Improvements > Analytics Data. You will see file names like "adobe illustrator***.ips. That's the log file; please share it over DM.

By providing these crash logs, we'll have a better chance of identifying the specific issue and finding a suitable solution. Your cooperation is greatly appreciated, and we're here to help you every step of the way.

 

Looking forward to your response.

 

Best regards,

Anshul Saini

Monika Gause
Community Expert
Community Expert
August 18, 2023

Does your iPad meet the specifications: https://helpx.adobe.com/illustrator/system-requirements-ios.html 

 

Which system is installed?