AI crashes upon opening any file

Hi everyone,
 

Thanks for staying with us on this. We're aware of the recent surge in reports about Illustrator crashing on iPads, particularly on the 9th generation model, and we're actively working with the product team to resolve it.

In the meantime, we've also noted that several users have reported the app working when switching to Airplane Mode - worth trying as a temporary workaround while we work on the fix.

The issue has already been escalated to the product team on an urgent basis, and I'll update this thread as soon as we have more information. Thanks for sharing the crash logs and for your patience - both are directly helping the team narrow down the cause.

Anubhav

Let’s get real. Adobe is purposefully dropping the Illustrator app into insolvency in favor of other apps like Fresco. Except Fresco isn’t Illustrator and will never be unless it starts having proper math-driven bezier tools. So many bugs in the AI iPad app aren’t a coincidence. I had the crashing issue for nearly 6 months until it magically resolved itself and then other bugs started replacing that bug. Then the crashing bug reappears again. And no, there’s not much you can do because it’s almost 100% nothing wrong with your device. It’s the app software itself and Adobe’s poor management of it. Even low path files are prone to crashing. There comes a point when you start questioning the average Adobe rep response of: “let’s remedy this by trying the following steps,” as a copout to blame your end as the culprit for an app that is probably being retired and they’re not ready to announce it yet.