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BandS
Participant
June 13, 2026
Question

AI crashes upon opening any file

  • June 13, 2026
  • 1 reply
  • 11 views

When opening an AI file on iPad, AI crashes. I’ve tried opening several projects and AI crashes upon opening. I’ve tried removing and reinstalling the app and restarting my iPad to no prevail. AI crashes when I try to create and open a new file as well. How do I remedy this issue?

1 reply

watermelon5
Inspiring
June 14, 2026

Let’s get real. Adobe is purposefully dropping the Illustrator app into insolvency in favor of other apps like Fresco. Except Fresco isn’t Illustrator and will never be unless it starts having proper math-driven bezier tools. So many bugs in the AI iPad app aren’t a coincidence. I had the crashing issue for nearly 6 months until it magically resolved itself and then other bugs started replacing that bug. Then the crashing bug reappears again. And no, there’s not much you can do because it’s almost 100% nothing wrong with your device. It’s the app software itself and Adobe’s poor management of it. Even low path files are prone to crashing. There comes a point when you start questioning the average Adobe rep response of: “let’s remedy this by trying the following steps,” as a copout to blame your end as the culprit for an app that is probably being retired and they’re not ready to announce it yet.