All menus snapping shut immediately after being selected

Forum|Forum|5 years ago
October 20, 2020
5 replies
1654 views

When menu buttons are pressed they immediately close making the app completely unusable.

it happens with other menus like colors too.

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This topic has been closed for replies.

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Ale Betancourt

Participant

January 2023. I decided to give this a go. On iPad Pro 13" 5th gen.
But this happening to me as well. I have tried all of the above suggestions and I have looked for an option to increase the speed the selections stays on the screen. But nothing is working.

Did anyone find a way to fix this? Sad, I will not be using this app on iPad if this is how it works. ☹ @Om Nath Jha

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Anshul_Saini

Community Manager

Hi @Ale Betancourt,

We are sorry for the trouble. Would you mind confirming the exact version of the iPadOS & Illustrator app? Have you tried updating iPad & app, restarting the iPad, and reinstalling the Illustrator app? Please ensure the Palm rejection under the App settings > Input > Apple Pencil > Plam reaction is turned on.

Also, are you using any accessories with iPad like Apple Pencil, Magic Keyboard, or any third-party keyboard/ touchpad or accessories? Also, check that cover is not touching the screen or tempered glass applied is not damaged (if any is used).

Additionally, turn on Show tap as a blue dot from the App settings > Input > Touch to check whether any accidental touches are not happening. A blue dot will appear if there is contact with the iPad screen, which help depict the issue.

I will be looking forward to your response.

Thanks,

Anshul Saini

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Brian_Grimmer

Participating Frequently

Two-year-old glitch and Adobe still hasn't fixed this issue???

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Brian_Grimmer

Participating Frequently

By the way, on phone with support at the moment - had to point the agent to this article...

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Brian_Grimmer

Participating Frequently

Told to wait two hours for a call back from senior support... A two-year-old glitch... apparently a common glitch per this article and similar articles found on the web... shouldn't be needing senior support for a glitch under these circumstances...

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beautiful_wisdom15A7

Inspiring

Hey Jacob, I just wanted to see if you had the chance to delete and reinstall the app? You may want to see if "palm rejection" is turned on, you may also want to disconnect and reconnect your Apple Pencil.

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Jacob5FACAuthor

Participating Frequently

I just reinstalled the app with the same problem occurring. I also unpaired and repaired the Apple Pencil and turned the palm rejection on (it was off to begin with). This is happening with all menus. Even just getting into settings to adjust the palm rejection was difficult.