Apple Pencil keeps getting stuck or freezing while working on Adobe Illustrator on the iPad

Question

Issue with Adobe Illustrator on iPad
 
I am experiencing an issue with Adobe Illustrator on my iPad where my Apple Pencil keeps getting stuck or freezing within the app. I have thoroughly checked my Apple Pencil by using a second one as well, but the issue persists, so it’s likely a software problem with the Illustrator app.
 
Steps I have tried so far:
 
 1. Verified that my Apple Pencil is functioning correctly by testing it with other apps and a different Apple Pencil.
 2. Ensured that Adobe Illustrator is updated to the latest version.
 3. Tried uninstalling and reinstalling the app, but the issue remains.
 
I would appreciate any assistance you can provide to resolve this issue, as it is impacting my ability to work smoothly on my projects. Thank you.

Anshul_Saini · Answer

Hi @zahid_5831,

Thanks for reaching out. To help troubleshoot the freezing issue with your Apple Pencil in Illustrator on the iPad, could you please provide a few more details?

1. iPad model, generation, and storage capacity

2. Apple Pencil model and generation

3. iPadOS version

4. A screen recording of the issue for better understanding.

This information will assist us in investigating further with the product team. Thank you!

Best,

Anshul Saini

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