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Participant
Jan 20, 2023 7:45 AM UTC
Question

Can’t download illustrator app on ipad pro 11 inch. 3d gen vs. 16 2.

I can’t download adobe illustrator on my ipad pro (11 inch) (3d gen) vs 16.2,

on my older iPad it does work.

I have good internet connection, and tried restarting my device, signing out icloud, disabled all vpns and device managements. All other adobe apps i have no problam downloading!

when I try downloading The download icon starts to spin but stops after few seconds.

Please help!

 

Thanks

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5 replies

Kevin Stohlmeyer
Community Expert
Community Expert
Jan 20, 2023 8:45 PM UTC

How much space do you have available on your iPad?

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Kov567Author
Participant
Jan 22, 2023 6:59 PM UTC

Over 100 gb

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Monika Gause
Community Expert
Community Expert
Jan 20, 2023 9:56 AM UTC

Does your iPad meet the requirements?

https://helpx.adobe.com/illustrator/system-requirements-ios.html

 

Did you already reboot it? Is it updated to the latest iOS?

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Kov567Author
Participant
Jan 20, 2023 7:02 PM UTC

Yes it maches all the requirements, and I restarted the ipad but still not downloading!

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Monika Gause
Community Expert
Community Expert
Jan 20, 2023 7:19 PM UTC

Please contact Customer Care https://helpx.adobe.com/contact.html  the chat is in the bottom right.

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