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Michael270173038q8e
Participant
November 8, 2022
Question

Cannot access illustrator for iPad. Keeps reverting to landing page

  • November 8, 2022
  • 2 replies
  • 301 views

Not a regular user of illustrator but went to do a project yesterday and a landing page appeared (see attachent) but whatever I do, restore purchase, log out and in again, remove app and reload, cancel subscription and re subscribe it always reverts to this page after then whirring circle. Any suggestions ? 

This topic has been closed for replies.

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
November 16, 2022

Hi @Michael270173038q8e,

 

Thanks for reaching out. I was unable to find any subscription or any purchase/ refund activity under the email with which you have logged on to the community.

Note: If you purchase Ai on the iPad from the App Store, then it is managed through your Apple App Store account.

For more information, see Apple's documentation for:

View, change, or cancel your subscriptions
Request a refund for an App Store or iTunes Store purchase

 

If you are stuck in the loop, then I would suggest reaching out to our technical support, as @Kevin Stohlmeyer suggested.

 

Please feel free to reach out if you need any further assistance. We'd be happy to help.

 

Thanks,
Anshul Saini

 

 

 

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
November 8, 2022

You may have messed up your account by cancelling and resubscribing so quickly.

I would suggest contacting Adobe Customer Support to make sure your account is activated properly. 

Log in to this page then use the Chat bubble bottom right. 

https://helpx.adobe.com/contact.html

 

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