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Participant
May 15, 2022
Question

Changing billing details

  • May 15, 2022
  • 1 reply
  • 132 views

Our family is using family sharing and the adobe subscription was made through one of the member's accounts. However, only me is using the Illustrator on the iPad and I would like to change the subscription billing details so I could pay with my account. I cannot find how to do it because none of the accounts can see the subscription neither in the settings menu nor in the AppStore. Did anyone know how to change billings details or cancel the subscription so I could subscribe again through my acc?

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1 reply

Laura Coyle.
Community Expert
Community Expert
May 15, 2022

Here is a page with more information:

https://helpx.adobe.com/manage-account/using/change-plan.html

If the solution isn't there, scroll to the bottom and go to Contact Us to contact Adobe customer service directly.