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Question

Crash when opening/creating documents

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There is an instant crash anytime I open an illustrator document to work on, I am authenticated and have paid the subscription.

it doesn't matter if it's a new document or a previously created one.

attached a video below.

ScreenRecording_08-12-2024_14-13-11_1.zip

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James_Ruddy3125

Participant

Having the same issue

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Anubhav M

Community Manager

Hello @James_Ruddy3125,

We understand how frustrating crashes can be. Would you mind trying the suggestions shared above and checking if they help? If not, kindly share the crash report so I can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav

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Monika Gause

Community Expert

Is a printer connected?

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V

viktor_8013Author

Participant

Nope, no printer.

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Monika Gause

Community Expert

Are you on Windows?

Can you check if the PDF printer is set up as the default printer?

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