Crashes within minutes of sketching.

Question

The app crashes every few minutes and loses whatever I've done since the last auto save.

What I am using:

ipad 9th gen

zagg pro stylus

paint brush tool

What I've tried:

update iOS (as of this morning)

deleted and redownloaded the app

checked for illustrator updates

Laura Coyle. · Answer

Sorry I know that's frustrating! You've done the right things in terms of restarting, deleting/reinstalling. Does the issue happen no matter whether you are using the stylus or your finger? Is it only happening with the paintbrush - or is this with other tools also? Do you have the Creative Cloud app installed on your iPad and could you also try uninstalling/reinstalling it? That has helped me before.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.