Crashes within minutes of sketching.

Question

The app crashes every few minutes and loses whatever I've done since the last auto save.

What I am using:

ipad 9th gen

zagg pro stylus

paint brush tool

What I've tried:

update iOS (as of this morning)

deleted and redownloaded the app

checked for illustrator updates

Laura Coyle. · Answer

Sorry I know that's frustrating! You've done the right things in terms of restarting, deleting/reinstalling. Does the issue happen no matter whether you are using the stylus or your finger? Is it only happening with the paintbrush - or is this with other tools also? Do you have the Creative Cloud app installed on your iPad and could you also try uninstalling/reinstalling it? That has helped me before.

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