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Laila Paez
Participant
March 16, 2024
Answered

I can’t activate Illustrator on the ipad

  • March 16, 2024
  • 1 reply
  • 255 views

Hi, I have a student login with UOC university, two months ago the iPad worked great, but something happened and a I can't login again, the app shows the following message: please check your network connection and try again. Please help me because I need the app working to continue with my performance in the university. This problem is only with adobe illustrator, the other adobe apps like creative, works fine. Thanks and regards!

This topic has been closed for replies.
Correct answer Anubhav M

Hello @Laila Paez,

Sorry to hear about your experience. I hope the suggestions Monika shared helped resolve the problem. If not, kindly contact your Adobe Administrator and ask them to submit a ticket via the Admin Console for this problem. We'll be able to assist you faster this way.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,
Anubhav

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
March 16, 2024

And you already tried the network connection?

Can you log out and then login the Creative Cloud account?

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
March 18, 2024

Hello @Laila Paez,

Sorry to hear about your experience. I hope the suggestions Monika shared helped resolve the problem. If not, kindly contact your Adobe Administrator and ask them to submit a ticket via the Admin Console for this problem. We'll be able to assist you faster this way.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,
Anubhav

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