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stanleym95491265
Participant
August 4, 2023
Answered

Illustrator app doesn’t open on my IPad Pro IpadOS 17.0

Since uploading the newest update Illustrator won't open, I have deleted the app and also deleted Creative Cloud several times and isn't nothing has worked. please provide any resolutions 

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Anshul_Saini
Anshul_SainiCorrect answer
Community Manager
August 9, 2023

Hi @stanleym95491265,

 

Thanks for reaching out. Adobe Illustrator on the iPad currently does not support iPadOS 17 beta. I would recommend rolling back to iPadOS 16.6, as Monika suggested. Illustrator will be compatible with the official release of iPadOS 17, which is expected later this year.

 

To downgrade to iOS 16.6, you can follow the steps outlined in the Apple support article provided here: adobe.ly/478I5xZ.

Additionally, you can reach out to Apple Support for further assistance with the downgrade process. They will be able to guide you through the steps and ensure a smooth transition to the earlier iOS version.

 

If you need further assistance, feel free to reach out. Thank you for your understanding.

 

Best,

Anshul Saini

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2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
August 9, 2023

Hi @stanleym95491265,

 

Thanks for reaching out. Adobe Illustrator on the iPad currently does not support iPadOS 17 beta. I would recommend rolling back to iPadOS 16.6, as Monika suggested. Illustrator will be compatible with the official release of iPadOS 17, which is expected later this year.

 

To downgrade to iOS 16.6, you can follow the steps outlined in the Apple support article provided here: adobe.ly/478I5xZ.

Additionally, you can reach out to Apple Support for further assistance with the downgrade process. They will be able to guide you through the steps and ensure a smooth transition to the earlier iOS version.

 

If you need further assistance, feel free to reach out. Thank you for your understanding.

 

Best,

Anshul Saini

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Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
August 4, 2023

Downgrade your iPad OS. 

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